General Manager

Job Summary:

WHO ARE YOU?

Do you enjoy venue management? We are looking for a highly motivated General Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking! 

WHO ARE WE?

Club Glow is the longest-running electronic music event promotions and production company on the East Coast. Established in 1999, Glow now organizes over 300 events per year at their venues Echostage and Soundcheck in Washington, DC. Fans voted Echostage as DJ Mag’s #1 North American nightclub for three consecutive years and in 2022 #1 venue in the world.

Alongside their venues, Glow has hosted numerous large-scale events and festivals along the eastern seaboard including Moonrise Festival and Project GLOW Festival DC.

THE ROLE

The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.

RESPONSIBILITIES

• Venue Development & Management

  • Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback

  • Oversee and manage performance conversations with direct reports and other members of management timely and effectively

  • Create incentives for improvement and development

  • Set realistic and attainable goals for department heads and provides encouragement and direction

  • Prepare timely and productive performance reviews/feedback

  • Oversee all management compensation decisions and ensure decisions are made with parameters of company compensations program

  • Ensure that department heads are consistently providing feedback and development to team members

• People Management & Development

  • Oversee all management discipline and terminations with HR/Senior Management

  • Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information

  • Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same

• Compliance & Workplace Standards

  • Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard

  • Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams

  • Shares useful information with other venues and with home office

  • Responds promptly to all emails, voicemails or calls from staff, other members of management or home office

• Overall Venue Leadership

  • Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers

  • Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns

  • Communicate in a compassionate, yet fair and consistent, manner to all individuals

  • Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies

  • Create, encourage and enforce of and ensure compliance with all company-wide policies and standards

  • Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law

• Talent Relations

  • Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices

  • Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue

QUALIFICATIONS

• 8+ years experience a general manager or operations manager in live events, venues and/or clubs or hospitality industry

• Degree in hospitality, business management, or marketing or related experience

• 8+ years experience of people and team management

• Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets

• Responsible for Alcohol Awareness Training Certification or Equivalent

• Flexible schedule with the willingness and ability to work nights, weekends and holidays

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments

• May work in drastic temperature climates

• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $100,000.00 - $120,000.00 USD

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.