Front Desk Medical Receptionist

Overview

Front Desk Medical Receptionist, Lead - Stony Brook Children’s Service, UFPC  

Location: Lake Grove, NY

Schedule: Full Time

Days/Hours: Work shifts are scheduled within the hours of 7:30 AM – 8:00 PM. 1-2 evening shifts per week (ending at 8:00 PM) and 1-2 Saturdays per month are required. Schedules are communicated in advance to support planning and work-life balance.

Pay: $21.76 - $27.19

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee. 

The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

SUMMARY: The Lead Medical Receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Job Duties & Essential Functions:

• Support the Ambulatory Office Manager in handling the routine administrative duties of the practice, which includes overseeing office operations and clerical staff.
• Aid the Ambulatory Office Manager in supervising front desk staff, providing feedback for evaluations, counseling, and disciplinary actions, and creating monthly and daily staff schedules as required.
• Assist the Ambulatory Office Manager in serving as the liaison for the department with third-party payers, federal and state agencies, referring physicians' offices, and patients
• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed. Updating and maintaining integrity of client information.
• Maintain clean and organized reception area.
• Perform all other duties as assigned by management.

Qualifications

Required Education & Qualifications:

• Associate’s degree. In lieu of degree will consider two (2) years of experience working as a Medical Receptionist in a high-volume physician practice.
• Three (3) years of experience working as a Medical Receptionist in a high-volume physician practice.
• Must be proficient in using an EMR and a practice management system.
• Must have the ability to multi-task and detail oriented
• Must have general knowledge of clerical practices and clinical procedures. Must have basic computer skills, including emailing and proficiency in Microsoft Word and Excel
• Must have excellent organization skills.
• Must have superior written and expressive communication skills.
• Must have ability to work as an efficient team member.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management. 

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP. 

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.    

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. 

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.  Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.