Lead Hardware UX Researcher
Posted on 3/23/2023
INACTIVE
Toast

5,001-10,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Consumer Software
Hardware

Company Stage

Series F

Total Funding

$1.2B

Founded

2011

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

3%

1 year growth

16%

2 year growth

59%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Communications
Product Design
Requirements
  • ? (requirements):
  • 5+ years experience in industry conducting applied research on consumer products with a depth in hardware product research
  • 5+ years experience as a researcher on an end to end product - creating strategic research vision, defining and tracking user experience goals and metrics, and driving execution on projects
  • Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
  • Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
  • Executive level presentation storytelling using persuasion & communication to drive user-centered strategy & design
  • Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
  • Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
  • Experience conducting research in B2B environments, ideally including high-complexity experiences combining data visualization & information architecture
  • Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective
  • You're passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries
  • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them
Responsibilities
  • (responsibilities):
  • You will collaborate with Hardware Leadership Triad (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
  • You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing your quantitative and qualitative expertise as needed
  • You will evangelize research insights & create a shared understanding of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
  • You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up everyone's learning competencies
  • You will conduct competitive analyses and stay up to date with industry trends to inform product development decisions
  • You will collaborate with the Research team to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on your Product team and promote research excellence across the organization
  • To make a change? Apply today!
  • Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]
Desired Qualifications
  • (nonessential skills/nice to haves):