Manager – Business Process

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees  and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

Job Title: Manager, Business Process

Position: Permanent, Full-time 

Location: Ontario, Canada (Remote)

Department: IT

Reports to: Director IT

Position Summary:

We are seeking an experienced and detail-oriented Manager, Business Process to lead the support and enhancement of PeopleSoft applications across the US and Western Europe. Acting as the escalation point beyond routine AMS activities, this role partners with business stakeholders and offshore teams to ensure system reliability, deliver effective solutions, and drive process improvements. The ideal candidate combines strong technical expertise with excellent communication skills and a proactive, problem-solving approach.

Key Responsibilities:

• Lead the support, maintenance, and enhancement of PeopleSoft modules, ensuring timely and effective issue resolution.
• Serve as the escalation point for the AMS offshore support team, managing complex technical and functional issues.
• Partner with finance, operations, and business stakeholders to troubleshoot and resolve application challenges.
• Support data mapping, conversion, and integration initiatives between PeopleSoft and other ERPs, including SAP and BPCS.
• Coordinate and provide support during month-end, quarter-end, and year-end close activities.
• Lead and support testing efforts for PeopleSoft and SAP systems, ensuring quality and compliance.
• Review, validate, and approve technical specifications, change requests, and readiness for production deployments.
• Collaborate with EMEA PeopleSoft teams and cross-functional IT/business stakeholders to align solutions with organizational needs.
• Build strong business user relationships by advising on reporting, audit requirements, and system changes.
• Gather and document requirements from stakeholders, producing actionable outputs and driving process improvements.
• Prioritize and manage incoming requests, escalating or creating change requests as appropriate.
• Provide operational support, training, and guidance to business users on PeopleSoft system tasks.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Systems, Finance, or related field (Master’s degree preferred).
• 6 years or more of progressive experience in Peoplesoft application support and management.
• Hands-on experience with PeopleSoft 8.4 modules: Item Master, Inventory, Order Management, Billing, Purchasing, Data Exchanges, Finance, and General Ledger.
• Strong SQL and data analysis skills.
• Excellent problem-solving, communication, and stakeholder management abilities.
• Experience with additional modules such as Accounts Receivable, Asset Management, Project Costing, and Cost Management.
• Strong understanding of financial processes and inventory controls.
• Proficiency with PeopleSoft Application Designer and data conversion.
• Experience in ERP integrations and interface development.
• Background working with global business users and offshore support teams.

The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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