Help Desk Analyst

Job Description

. Inbound Customer Service:• Handle inbound calls from the public regarding questions about the courts and its sponsored programs, primarily TTEAP and AZTurboCourt • Research and respond to inquiries from the public via email  2. Helpdesk position:• Assist personnel with program access, folder and printer mapping, and other Windows user configuration • Process User Create/Delete/Modify requests including building users into NT and Exchange • Process requests to set up conference calls and WebEx sessions. 

Secondary Duties:
Handle calls from court personnel requiring education and assistance troubleshooting desktop issues

Qualifications

Troubleshooting via phone: Expert
PC Support Overall:  intermediate/advanced
Troubleshooting physical PC connections: intermediate/advanced
Troubleshooting internet connectivity: intermediate/advanced
Windows 8.1:  intermediate/advanced - 1 yr exp
Troubleshooting via email: intermediate
Windows Vista: intermediate - 1 yr exp
MS Active Directory:  intermediate - 1 yr exp
MS Office 7 /13 - intermediate - 1 yr exp
AZTurboCourt/eFiling:   beginner 
Legal Terminology: beginner
MS Exchange:  beginner - 1 yr exp
MS Office 365 - beginner - 0.5 yr exp

Additional Information

- "All your information will be kept confidential according to EEO guidelines". 
- All candidates who are authorized to work in US are encouraged to apply.

- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.

SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.