Full-Time

Licensed Customer Care Advocate

Confirmed live in the last 24 hours

Pumpkin

Pumpkin

51-200 employees

Comprehensive pet insurance with wellness options

Consumer Goods

Junior

Columbus, OH, USA

Required Skills
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • Active Property & Casualty Producer license
  • Prior experience in a customer service role
  • Proven ability to build and strengthen customer relationships
  • Proficiency with productivity and task management tools like MS Office and G-Suite
  • In-depth familiarity with ticketing software
  • Roll-up-your-sleeves mentality
  • Meticulous attention to detail
  • Entrepreneurial mindset
  • Passion for pets
  • Experience in the pet healthcare industry
  • Proficiency in MS Excel and G-Suite tools
  • Fluency in Spanish (preferred)
Responsibilities
  • Provide exceptional service through various communication channels
  • Educate customers on insurance and non-insurance products
  • Expand coverage and enhance protection for pets
  • Optimize performance tracking and management
  • Maintain data integrity through accurate data entry
  • Develop a thorough understanding of company policies
  • Handle multiple tasks effectively
  • Proactively solve problems

Pumpkin Pet Insurance provides comprehensive coverage for pets, offering 90% cash back on eligible vet bills and extensive accident and illness coverage, including an optional Preventive Essentials package for routine wellness care. The company's focus is on ensuring pets receive essential preventive care and pet insurance to maintain their health.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

5%

1 year growth

34%

2 year growth

62%