The Good Dog Team is looking for an empathetic, self-motivated, hardworking, and customer service-oriented individual to join us as a Care Specialist! Care Specialists provide inbound customer support to new and existing Good Dog customers via phone, email, and text. You will provide thoughtful and empathetic communication to ensure that our customers have the best possible experience when finding their new best friend. 

This Care Specialist will work a schedule of Thursday through Monday, with Tuesdays and Wednesdays off, from 8 AM EST to 4 PM EST (7 AM CST to 3 PM CST).

What You’ll Do:

• Develop and strengthen all customer relationships while providing consistent top-notch customer service
• Manage incoming calls, emails, and texts which includes troubleshooting and resolving issues, as well as conducting appropriate follow-ups in a timely and accurate manner.
• Build and maintain an extensive knowledge of Good Dog and the dog world in order to educate customers 
• Communication with customers about operational or product-related information/changes/enhancements/issues 
• Partner closely with the entire Care team as well as cross-functional team members 
• Proactively and continuously look for ways to improve the way the team operates 
• Pivot with the team and perform various tasks as the organization grows
  
  

What We’re Looking For:

• 2+ years of providing an excellent customer experience in customer service type roles via a variety of channels (phone, email, text, chat, etc)
• Exceptional verbal and written communication skills
• Outgoing, positive, and customer-oriented attitude  
• Flexibility and agility, including the ability to easily adapt to our ever-changing environment
• Excellent problem solver and high comfort level diffusing complex or escalated customer situations with sensitivity, empathy, and thoughtful wording 
• You are willing to “roll up your sleeves” to get the job done, there is no task too small!
• Skilled in multitasking, prioritizing, and able to manage time effectively
• Exceptionally well-organized and attentive to detail

What You’ll Love About Working Here

• You’ll be in on the ground floor of a fast-moving startup that is bringing about real positive change in the lives of both people and dogs
• You’ll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world 
• You’ll have tremendous opportunities for career development and growth

Salary Range: $40K to $50K (Dependent on Experience Level)

Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please don’t hesitate to let us know. We welcome candidates of all backgrounds and perspectives.