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Care Specialist
Updated on 3/28/2023
Experience Level
Desired Skills
Customer Service
  • 2+ years of providing an excellent customer experience in customer service type roles via a variety of channels (phone, email, text, chat, etc)
  • Exceptional verbal and written communication skills
  • Outgoing, positive, and customer-oriented attitude
  • Flexibility and agility, including the ability to easily adapt to our ever-changing environment
  • Excellent problem solver and high comfort level diffusing complex or escalated customer situations with sensitivity, empathy, and thoughtful wording
  • You are willing to “roll up your sleeves” to get the job done, there is no task too small!
  • Skilled in multitasking, prioritizing, and able to manage time effectively
  • Exceptionally well-organized and attentive to detail
  • You'll be in on the ground floor of a fast-moving startup that is bringing about real positive change in the lives of both people and dogs
  • You'll work with a team of kind, passionate, incredible people who have diverse experience at some of the top companies in the world
  • You'll have tremendous opportunities for career development and growth
  • Develop and strengthen all customer relationships while providing consistent top-notch customer service
  • Manage incoming calls, emails, and texts which includes troubleshooting and resolving issues, as well as conducting appropriate follow-ups in a timely and accurate manner
  • Build and maintain an extensive knowledge of Good Dog and the dog world in order to educate customers
  • Communication with customers about operational or product-related information/changes/enhancements/issues
  • Partner closely with the entire Care team as well as cross-functional team members
  • Proactively and continuously look for ways to improve the way the team operates
  • Pivot with the team and perform various tasks as the organization grows
Good Dog
Company Overview
Find healthy, vet-checked puppies and dogs from trusted breeders and shelters.