Description

Sprout Social is looking to hire a Global Benefits Specialist I to the People Operations team.

Why join Sprout’s People Operations team?

As members of the Sprout People Operations team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every candidate has an incredible experience with Sprout Social, every team member is successful from day one, and every business unit has the talent and support needed to meet and exceed aggressive goals. As the Global Benefits Specialist I, you’ll use your domain expertise to refine global benefit processes that are effective, efficient, and compliant. You’ll play a key role in helping us execute our Total Rewards strategy and be the main point of contact for our Global Employee Benefits programs. This is the chance to expand your skills in a role that blends research, process iteration, and cross-functional partnership across the organization. You’ll join a dedicated and supportive Global People Ops team focused on operational excellence and a great employee experience. 

What you’ll do

• Assist with initiating, configuring, and managing day-to-day Workday business processes as well as our annual benefits Open Enrollment. 
• Assist with developing and implementing benefits policy and procedural changes to existing or new services and programs 
• Deliver Onboarding Benefits sessions for New Hire cohorts. 
• Partner with Global Payroll and Finance team members to ensure accurate benefit deduction recording and reconciliation. 
• Work closely with members of the Global People Ops team and external benefits brokers to ensure benefit plans remain compliant, including assisting with annual 5500 filings and audits. 
• Independently resolve benefit questions from current and former employees in our service desk ticketing systems
• Create educational materials and resources to proactively answer frequently asked questions
• Assist with administration of our leave of absence and accommodations programs

What you’ll bring

Our ideal candidate has experience administering U.S. and international benefit programs and is curious about benefits-related compliance and benefits offering market trends. You enjoy doing independent, in-depth research and can present findings in a digestible format to a range of audiences. You’re naturally analytical and excited to develop skills in Excel/Google Sheets. You’re able to handle confidential and sensitive information in a mature and professional manner. 

If you love contributing at a hands-on level and are looking to grow your Global Benefits administration skills as we scale our people infrastructure, we’d love to talk with you! 

The minimum qualifications for this role include:

• 2+ years of global benefits administration experience 
• Knowledge and experience initiating/managing benefits processes, reporting, and Open Enrollment in Workday
• Experience using Excel (Pivot tables, Concatenate, VLookups, IF formulas, etc.)
• Functional knowledge of U.S. leave and accommodation laws 

Preferred qualifications for this role include:

• Current knowledge of applicable benefits-related compliance filings (Forms 1094, 1095, 5500, etc.) and related regulations
• Proficiency utilizing Workday
• Public speaking experience

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
• Meet with key internal stakeholders and vendor contacts.
• Shadow the administration of Domestic and International Benefits.
• Begin responding to employee service desk tickets.
• Become deeply familiar with our benefits offerings as well as our HRIS. We want you to dive in and help us find ways we can optimize our processes. Don’t be afraid to give us feedback. We welcome it.

Within 3 months, you’ll start hitting your stride by:

• Take the lead role in our domestic and international benefits administration.
• Shadow the administration of leaves and accommodations 
• Deliver Onboarding Benefits Session for New Hires.
• Research and report on compliance regulations and market trends
• Partner with members of Payroll and Finance to ensure accurate benefit recording and reconciliation.
• Work closely with People Ops Director and brokers to ensure benefits plans remain in compliance, including annual 5500 filings, audits, communications, amendments, and plan documents.
• Work with the People Business Partner team to gauge employees’ sentiments on current benefit offerings. Then use this information to guide future benefit selections. 
• Coordinate with CRGs, such as Parents@Sprout, to get feedback around current and future benefit offerings. 

Within 6 months, you’ll be making a clear impact through:

• Assist with preparations for 2023 Open Enrollment including Workday configurations, vendor evaluations, cost-budgeting, developing employee training and communications.
• Develop quarterly engagement and utilization reporting cadence for stakeholders.
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Address and resolve benefit questions from current and former employees
• Serve as a regular liaison to benefits brokers and individual benefit vendors
• Update Sprout’s internal benefits wiki; where employees can access relevant benefits information and learn how to best utilize their current benefits
• Coordinate with Sprout’s Learning and Development team and CRGs to promote usage of benefits offerings such as, accessing mental and financial wellness benefits
• Partner with our vendor to oversee the employee leaves and reporting 
• Process accommodation requests and partner with People Business Partners to complete the accommodations processes

Within 12 months, you’ll make this role your own by:

• Have successfully executed 2023 Open Enrollment for all employees
• Be completely at home as a critical member of the People team and the company as a whole, with a deep understanding of the team’s needs.
• Surprise us! Use your unique ideas and abilities to continue to advance our Global People Ops team and Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $62,400 to $96,300.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members’ growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We’ll do all we can to ensure you’re set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social’s Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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