Hardware Support Technician

Job Description

Position : Hardware Support Technician
Location : Sunnyvale, CA & San Francisco , CA
Duration : FTE

JOB DESCRIPTION:

Responsibilities:
● Image and install software on Apple, Windows, and Linux laptops/desktops
● Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
● Perform daily checks in conference rooms
● Configuring and assisting executive while in meeting.
● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Collaborate with cross functional teams to properly onboard incoming new hires
● Ensure that hardware is properly assigned and updated into our management system
● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
● Ensure that resolutions are consistent with company standards and policies
Requirements:
● Prefer 1-3 years IT experience, including technical training
● Must have worked and supported an enterprise environment for at least 1 year.
● Experience with Event support or similar – assisting users with quick on the spot configuration of apps, hardware and OS
● Knowledge on webex like tools for video conference.
● Must have worked at a minimum of 1 year in a customer facing role.
● Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications
● Experience with imaging Red Hat Enterprise Linux 6 is a plus
● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
● Experience in using PC-based word processing, presentation, and e-mail software preferred
● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
● Outstanding customer service and interpersonal skills
● Excellent organizational skills and ability to prioritize tasks among many competing requests
● Experience working in or supporting a call center or help desk environment
● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
● Aptitude for learning
● Excellent oral and written communication skills
● Ability to work in teams and in a team environment
● Able to lift up to 50 lbs

Mandatory: LinkedIn presence and for verification share 2 good References from your last two projects.

If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future.
Thanks for your time,

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.