Product Support Specialist
Posted on 11/8/2023
INACTIVE
Orkes

11-50 employees

Cloud-based microservices and workflow orchestration platform.
Company Overview
Orkes, founded by ex-Netflix engineers, offers a robust platform for managing microservices and workflow orchestration at scale, providing a competitive edge in the realm of distributed stateful applications. The company's cloud-hosted Conductor tool allows developers to focus on creating reusable, stateless components in their preferred language, while the server manages the state, offering a unique advantage in the industry. Additionally, Orkes' platform supports seamless scaling, hybrid and multi-cloud operations, and provides actionable insights, making it a conducive environment for growth and technical advancement.
B2B

Company Stage

Series A

Total Funding

$29.3M

Founded

2020

Headquarters

Cupertino, California

Growth & Insights
Headcount

6 month growth

25%

1 year growth

47%

2 year growth

161%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
JavaScript
SQL
Java
Data Analysis
CategoriesNew
Software Engineering
Requirements
  • Proficiency working in a technical environment and comfortable working to solve technical user issues
  • Prior experience with SQL, data analysis, or using technical tools to troubleshoot a range of user issues
  • The ability to learn quickly and problem solve on the fly with minimal guidance
  • Technical savvy and can navigate multiple complex systems simultaneously to respond to user inquiries
  • Strong written communication skills and the ability to interact with users clearly and empathetically
  • Enjoyment in talking about about technical concepts, has great analytical skills, and will be comfortable explaining how Orkes works to a range of audiences
  • Empathy for users and can quickly grasp the issues they’re facing
  • The ability to solve open-ended problems
  • Willingness to work at least 2 weekend days per quarter - you’ll receive a weekday off of your choosing the week following a weekend shift
Responsibilities
  • Spend the majority of your time troubleshooting complex user issues and communicating with users on Slack, email (and sometimes by phone)
  • Work with Engineering and other Operations teams to diagnose and solve technical user problems
  • Become the expert in all Orkes products
  • Optimize our support documentation and processes to improve users’ experiences and help scale our operations
  • Spend some time analyzing our processes and instigating changes to help scale our operations
  • Gain unique insights into how thousands of clients on Orkes scale and operate
  • Have an opportunity to learn how Orkes operates from the ground up and make a real impact on the future of the organization
Desired Qualifications
  • Experience with Netflix Conductor or other workflow orchestration platforms
  • Familiarity with cloud computing and SaaS
  • Knowledge of programming languages such as Java, Python, or JavaScript