Spa Receptionist

Job Description

• Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
• Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
• Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
• Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
• Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
• Handle guest concerns with genuine care, resolving where possible before escalating to management
• Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
• Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
• Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
• Follow correct cash‑handling, float and safe procedures in line with company standards
• Build confidence in the Jonas booking system and use it effectively for reservations and guest management
• Carry out front‑of‑house administrative tasks with accuracy and attention to detail
• Support management by undertaking additional duties when required
• Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
• Adhere to all Health & Safety regulations while on the premises
• Complete all documentation accurately and in accordance with departmental SOPs
• Maintain the company dress code and consistently present a professional, polished appearance

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• Experience in Front Office or guest‑facing hospitality roles, ideally within luxury hotels
• Strong communication and interpersonal skills with a polished, professional presence
• Familiarity with hotel systems such as Opera Cloud PMS desirable
• Excellent organisational ability and attention to detail
• Confident handling payments and guest accounts
• Understanding of UK hospitality standards including health & safety and GDPR
• Additional languages advantageous for an international clientele
• A passion for luxury hospitality and delivering exceptional guest experiences

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people