Revenue Operations Manager
Posted on 3/15/2023
Experience Level
Desired Skills
Data Analysis
  • Is a certified Salesforce Administrator
  • Has 3+ years' experience in Revenue Operations, Sales Operations, Consulting, Sales Strategy or a similar role understanding/executing the changing needs of the business and driving user adoption to adjustments in people, process, and systems
  • Has 2+ years of experience working with Salesforce CPQ to provide end-user support, quote/contract creation, and configuring price/product rules
  • Has experience using BI tools (Looker), Sales and Marketing engagement tools (Gong, Salesloft, Clari, Marketo), and excel/google sheets
  • You have a Salesforce CPQ Certification
  • You have experience of improving business processes and understand how to make them suitable for scale
  • You enjoy building relationships and working with go-to-market teams focused on revenue growth and customer experience
  • You have the proven ability to self-manage and thrive in situations where you can think critically and anticipate issues before they arise, and proactively suggest big picture solutions
  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure - FullStorians can focus on the moments that matter
  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians
  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner - take the time you need
  • Partner with Marketing, Sales and Customer Experience leadership to identify process optimization opportunities and collaborate to implement and support training and change management efforts required to roll-out new initiatives
  • Leverage analytics and work cross-functionally to implement improvements to drive revenue, such as go-to-market strategies, tactics to streamline the customer lifecycle, and potential sales process improvements
  • Build and manage CPQ quote and contract creation. Optimize existing CPQ setup and evaluate ways to improve based on sales strategy and business needs
  • Develop advanced knowledge of in-house data sources and systems, and become adept at quickly extracting and analyzing data from these sources
  • Employ data to track program efficacy across the customer journey and provide visibility into metrics that leadership can use to drive informed decision making
  • Develop reports and dashboards to help answer key business questions and guide leadership on next steps

201-500 employees

Digital experience analytics
Company Overview
Protecting users' privacy is central to FullStory's mission to help organizations perfect their digital experiences.
  • Access 6 subsidized sessions with a coach per year
  • 99% of health insurance premiums covered; 75% for dependents
  • Annual learning subsidy
  • Fully distributed workforce
  • Generous parental leave policy
  • 10 days of company holidays
  • Unlimited time off
  • 401(k) with a $2 to $1 match
Company Core Values
  • Empathy: We care to understand how others feel. FullStorians bring a deep and profound sense of empathy for our customers and the end user, but also for each other. Respect and civility lie at the core of our conversations with one another, even when we disagree.
  • Clarity: We know that no problem can survive its thorough description. No need to micromanage when everyone is clear about where we are headed. We lean on OKRs to align our teams around our goals each quarter, empowering FullStorians to identify on how to get there.
  • Bionics: We aim for human quality at superhuman scale. Operating at superhuman scale without losing the human touch. It means we don't lose sight of the humanity in what we are building and of how to do things efficiently and at scale.