Director Digital Product Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Role 

We seek an innovative and results-driven leader of digital product and design operations to lead and evolve the operational infrastructure supporting our Revenue Operations and Provider Sales teams.  The Director of Digital Product Management will play a key role in driving the success of our sales enablement platforms across the comprehensive Provider Solutions organization. As a seasoned digital product manager, you will be responsible for developing and implementing best practices, governance policies, and processes to maximize the value of our learning. This role will also be accountable for creating the digital strategy that brings new capabilities and products to life in a coherent and unified user experience to ensure the provider sales teams are prepared to reach their performance goals of retention and sales growth. This role will advocate for the end user and understand their needs and desires ensuring stakeholder needs are aligned and drive towards company objectives.

Key Responsibilities 

• Responsible for developing and socializing the sales enablement digital vision and strategy for the holistic Provider organization

• Provide a vision, framework, and standard that allow our sales talent to drive consistently positive and differentiated customer experiences across all Provider customer types, brands, and channels

• Co-create and drive sales enablement training and coaching strategy across all sales enablement platforms, tools, and technologies

• Continuously innovate digital customer engagement techniques to drive customer behavior and insights within Provider

• Socialize dashboards for all levels of the organization to demonstrate the effectiveness and ROI of digital initiatives, including sales rep sell-through performance

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• Aid and assist in the execution of digital collateral and content across all platforms

• Partner with Analytics to establish capabilities and related KPIs that enable optimization of content and sales enablement tool performance

• Utilize behavioral analytics and research to inform future design and functionality

• Oversee the delivery and maintenance of SaaS tools such as HighSpot LMS and Outreach.io

• Lead the team in the translation of strategy into technical requirements (user stories, features) for implementation

• Leverage insights informed by data, best practices, and technology to define and deliver impactful user experiences that drive leads and sales operational excellence

• Proficiency in data analysis and reporting to drive decision-making and continuous improvement.

• Technical Proficiency and familiarity with tools such as Workfront, Jira, Confluence, Miro, Figma, and other relevant product and design platforms

Team Management

• Build, mentor, and manage high-performing team fostering a culture of innovation, collaboration, and continuous improvement.

• Provide direction and oversight of the team.

• Oversee recruitment, training, and performance management.

Minimum Requirement

Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Education

Bachelor’s degree in marketing or another related field

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Critical Skills

• 9+ years of experience in digital product or creative content leadership

• Proven track record of developing and leading UX and digital strategies in a large-scale organization

• Proven expertise in delivering digital customer experience solutions

• Strong experience with current and emerging digital solutions

• Financial awareness and budget management experience are essential

Additional Skills

• Must have extensive knowledge of industry-leading Digital Sales Enablement platforms such as Highspot and Outreach.io

• Strong understanding of compliance, legal, and regulatory requirements impacting digital platforms and marketing

• Demonstrated ability to multi-task, prioritize, and effectively manage within a deadline-driven environment

• Demonstrated ability to work effectively with cross-functional teams to deliver a dynamic digital sales enablement strategy

Physical Requirements

• General office demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!