About the role

As a Leave Payroll Analyst on Sparrow’s Customer Experience team you will be responsible for preparing employee leave and payroll calculations for our customers, and will have a hand in helping us build a better product.

Here’s what you’ll do

• Provide internal support for our leave specialists with leave and payroll calculations:
• Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams.
• Act responsively, accurately, and with attention to customers’ payroll deadlines.
• Ensure correct personalized payroll plans are calculated on the Sparrow dashboard.
• Interface and collaborate comfortably with a variety of key parties including:  leave specialists, sales and marketing, and engineering teams through various channels (instant message, email, video chat).
• Effectively collaborate with our customers’ payroll teams to ensure they love Sparrow:
• Work with onboarding specialists to understand our customers’ payroll needs.
• Assist with the setup of customized personalized payroll plans, payroll schedules, and payroll workflows.
• Share best practices for leave payroll when needed.
• In collaboration with the Sparrow team, build a better product:
• Collect and share product feedback.
• Identify improvements in payroll calculations software and services.
• Provide input on payroll system integrations.
• Implement process improvements to resolve inefficiencies and address customer pain points.

About you

• 2+ years of experience in either data-focused operations, payroll, accounting, or bookkeeping.
• Excellent spreadsheet skills. Adept at using Excel functions, formulas, and cell formatting.
• Superior organization skills and detail-oriented. You’re able to manage a multitude of tasks with accuracy and attention to deadlines.
• Outstanding verbal and written communication skills. Clear, empathetic communicator able to distill complex information to ensure understanding.  Is able to work with different communication styles.  
• Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately. 
• Learner’s mindset. Highly self-directed, adaptable, and open to feedback and implementation in a fast paced, always changing environment. 
• Someone looking for something new. This is not a traditional payroll role so you will not be doing full-cycle payroll. Instead you will create payroll plans for our customers .
• Able to become a subject matter expert. Your coworkers and Sparrow customers will look to you as a go-to resource for all things payroll.