IT & Security (1)

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT
Location: Dublin (onsite)
Reports to: Head of IT Operations
Contract Type: 12-month FTC, Full-time

Background:

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

IT Operations encompasses a broad range of activities focused on the day-to-day management and maintenance of the firm's critical IT infrastructure and services across several key areas: AV/VC (Audio Visual / Video Conferencing), Infrastructure, Security and Service Desk.

IT Operations ensure that all IT systems and services are running smoothly and are thus strategically aligned with the firm’s long-term growth and innovation goals, with a laser focus on client service delivery and operational efficiency.

About the role

The IT Graduate will get the opportunity to gain hands-on experience across IT support, infrastructure, cloud services, security, service management, and operational processes. This role is designed to provide exposure to a broad range of enterprise technologies while developing technical, analytical, and customer service skills within a professional services environment under the full support and guidance of the IT operations team.

The successful candidate will support the delivery of high-quality IT services, contribute to operational excellence initiatives, and participate in projects that enhance the firm's technology landscape.

You will regularly interact with key stakeholders in the firm as well as external vendors and will require excellent communication skills, the ability to solve problem independently and take the initiative where necessary.

What you will gain:
This graduate programme provides exposure to:

Enterprise IT Operations
Cloud Technologies (Microsoft Azure)
Microsoft 365 Administration
Cyber Security Operations
Audio Visual & Collaboration Technologies
IT Service Management (ITIL)
Infrastructure and Network Operations
Automation and Operational Excellence
Professional Services Technology Environments

The role offers structured learning, mentoring from experienced IT professionals, and a clear pathway for progression into specialist and senior technical roles within IT Operations, Infrastructure/Cloud, Security, or Audio-Visual technologies.

Audio Visual:

Provide first-line support for all Audio Visual (AV) and Unified Communications technologies.
Support meeting rooms, boardrooms, collaboration spaces, and event facilities, responding rapidly to AV incidents to minimise disruption to the firm and client activities and liaising with AV vendors, service providers and/or internal teams where required.
Configure, troubleshoot, and maintain Microsoft Teams Rooms, video conferencing systems, digital signage solutions, audio systems and microphones, display screens and projectors
Provide white-glove support for internal and client-facing meetings, presentations, webinars, and events, assist with meeting room testing and readiness checks to ensure rooms are operational before scheduled meetings.
Support the implementation and rollout of new AV and collaboration technologies.
Maintain AV asset inventories and documentation.
Assist in producing user guides and training materials for collaboration technologies.

IT Service Desk:

Provide first and second-line support to users for hardware, software and business applications.
Log, update, and manage incidents and service requests through the IT Service Management (ITSM) platform.
Assist with troubleshooting desktop, laptop, mobile device, and peripheral issues.
Support the setup, deployment, and maintenance of user devices.
Monitor and triage users’ tickets and escalate complex issues when required.

Infrastructure & Cloud Support

Assist in supporting Microsoft 365 services, including Exchange Online, MS-Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
Support infrastructure teams in maintaining Windows Server environments, Active Directory, Network services and Cloud platforms
Assist with routine operational checks and maintenance activities.
Assist in documenting systems, procedures, and configurations.

IT Security Operations:

Support IT security initiatives and operational security controls.
Assist with security monitoring and alerts/incidents investigations.
Participate in vulnerability remediation, patch management, and endpoint security activities.
Promote security best practices across the business.

Automation & Continuous Improvement:

Identify opportunities to automate operational tasks.
Assist with scripting and automation activities using tools such as PowerShell.
Support process improvement initiatives aligned with ITIL best practices.
Contribute to documentation and knowledge management activities.

Project Support:

Participate in IT projects and technology deployments.
Assist with testing, implementation, and user adoption activities.
Support project documentation and reporting.
Work with internal stakeholders and technology vendors when required.

Bachelor’s degree in computer science, Information Technology or related field AND
Previous experience in a similar role with hands-on Audio Visual, Microsoft technology stack and operations experience in a professional or corporate setting.

Essential:

Strong interest in Audio Visual and collaboration technologies.
Exposure to / knowledge of one or more of the following technologies would be advantageous: Microsoft Windows 11, Microsoft 365, Microsoft Intune, SharePoint Online, Active Directory, Microsoft Entra ID.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
Understanding of Cybersecurity fundamentals.
PowerShell scripting and automation experience.
Excellent customer service and communication skills.

Desirable:

Experience supporting Microsoft Teams Rooms.
Crestron, Logitech, Poly or Cisco room systems and digital signage platforms.
Understanding of IT Service Management (ITIL) fundamentals

Soft skills:

Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
Strong customer service mindset.
High-quality documentation skills and process-oriented approach.
Ability to complete assignments with minimal direction.
Ability to work independently and as part of a team.
Strong attention to detail and a methodical approach.

Additional competencies:

Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

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