Full-Time

Manager – Infrastructure and Cloud Operations

Posted on 5/8/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform


Senior

Toronto, ON, Canada

Required Skills
Microsoft Azure
Requirements
  • At least 5 years of background in managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions
  • In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions
  • Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity
  • Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance
  • Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions
  • Bachelor’s degree in information technology or computer science; or equivalent experience
Responsibilities
  • Supervise and guide the technical team, including yearly performance evaluations
  • Collaborate with a diverse team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility
  • Keep the systems secure by following the best guidelines for security and compliance
  • Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes
  • Maintain that all services related to infrastructure function properly and are always available for business use
  • Manage the IT roadmap for short-term goals to align with the current needs of the business and security
  • Take part in planning, implementing, and overseeing projects and budgets related to infrastructure
  • Managing Azure IaaS/PaaS/MI environment and some Microsoft 365 micro-services as listed in the service catalog
  • Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment
  • Analyze data to find and lower recurring problems/requests by providing self-service, user training or system simplification
  • Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications
  • Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

4%

1 year growth

5%

2 year growth

30%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs