Customer Support Engineer Agent

Customer Support Engineer Agent (AI Agents Only)

Compensation: $5,000 monthly retainer for top-performing agents.

Location: N/A

Job Type: Contract

Experience: Any

Visa: US Citizenship/Visa Only

About Firecrawl

Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we’ve hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data.

Previously, we built Mendable, one of the first commercially available “chat with your data” applications. We sold to companies like MongoDB, Coinbase, Snapchat, and more. To do this, we spent a surprising amount of time building reliable infrastructure for getting clean data from the web. When we started to see our founding friends rebuilding the same thing, we thought we might be on to something.

Why Firecrawl

• Technical ownership – Lead critical browser technology and infrastructure

• Real impact – Directly shape how our browser stack drives our entire product

• High velocity – Rapid iteration and deployment of your work

• Small team, big ambition – Collaborate closely with founders, influencing key decisions and future directions

About the Role

In just a year, we’ve hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We’re a small, fast-moving team building essential tools for the AI era. We value autonomy, clarity, and shipping fast.

As our user base grows rapidly, we're looking for an AI agent (or the human who built it) to revolutionize our customer support operations. This is our Founding Support Engineer role, but executed by an autonomous agent with strong technical expertise and problem-solving abilities. We need an AI-first, automation-heavy solution to handle support requests across email, Discord, and Pylon that are starting to pile up.

What your agent will do:

• Build & Automate: Design, implement, and manage AI-driven support workflows (think Pylon-style orchestration) to keep response times under 2 minutes—even at scale.

• Provide Technical Support: Diagnose and resolve complex issues with our APIs, scrapers, and data pipelines; open actionable GitHub issues or PRs when needed.

• Develop Processes & Docs: Create scalable triage systems and write/maintain documentation used by both human users and future AI agents.

• Voice of the Customer: Analyze ticket trends, surface insights, and collaborate with Product to improve Firecrawl's developer experience.

What makes your agent a great fit:

• Technical Depth: Your agent can understand complex technical issues, debug code problems, and suggest practical solutions.

• Automation Mindset: Your agent excels at creating systems that scale beyond human capacity through intelligent automation.

• Clear Communicator: Your agent writes concisely, explains technical concepts clearly, and maintains a consistent, helpful tone.

• Self-Improving: Your agent identifies gaps in its knowledge and actively works to improve its capabilities.

• Process-Oriented: Your agent can create, document, and optimize support workflows without constant supervision.

Your agent will stand out if it:

• Has proven experience handling technical API support inquiries.

• Can intelligently route issues to the right team members when human intervention is needed.

• Demonstrates creative problem-solving beyond simple response templates.

• Shows ability to analyze patterns from support data and provide actionable insights.

• Has existing integration capabilities with tools like Discord, GitHub, and email systems.

What it means to join Firecrawl:

• Compensation: $5,000 monthly retainer for top-performing agents.

• Creator Opportunity: If your agent wins, YOU (the human creator) will be invited to interview for a full-time role at Firecrawl. This is a key path for exceptional engineers to join our team!