CDD Operations Associate
2, 3 yrs experience
Posted on 9/28/2023
OakNorth Bank

201-500 employees

Provides fast, flexible finance for UK businesses
Company Overview
OakNorth, established in 2015, stands out as a leading financial institution in the UK, providing fast and flexible finance options to ambitious businesses, ranging from £250,000 to tens of millions, and has lent billions across a variety of sectors. The company's commitment to fostering a diverse economy has resulted in the creation of over 31,000 new jobs in numerous industries, demonstrating its significant impact on the local economy. Furthermore, OakNorth's savings options not only help individuals reach their financial goals, but also support the growth of local organisations, benefiting entire communities.
Financial Services
Data & Analytics

Company Stage


Total Funding





, United Kingdom

Growth & Insights

6 month growth


1 year growth


2 year growth

Manchester, UK
Experience Level
Desired Skills
Operations & Logistics
Customer Success & Support
  • 2-3 years' previous experience working in within AML, KYC, KYB role within banking sector
  • Knowledge of the UK anti-money laundering and financial crime regulatory framework
  • The ability to correctly follow regulatory, control and operational requirements as well as manage risks
  • Experience in business current accounts and therefore a background working within banking / financial services / fintech company or similar environment
  • Experience of PEP, Adverse Media and Sanction Screening
  • Ability to screen/mine data using different search engines
  • Strong analytical and numerical skills
  • Strong interpersonal and communication skills (written as well as verbal)
  • Resourceful problem solver with a focus on delivery (ability to multitask is also crucial)
  • Ensuring completion of tasks with maximum accuracy and within defined SLAs to support the origination of business current accounts; example team tasks include handling inbound customer calls; making outbound customer calls (not sales nor advice related); opening, completing CDD, processing and sending of mail; responding to customer emails; and actioning system tasks
  • Managing the originations and servicing management of business current accounts by handling the Customer Due Diligence (CDD) at the time of onboarding and in-life periodic reviews
  • Minimising the risk to the business and the customer with a strong focus on process controls and financial crime prevention and detection
  • Ensuring all processes and procedures are followed and only fully compliant applications are recommended for approval
  • Ensuring all applications are processed through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies, procedures, and business current account criteria
  • Taking all customer call and/or email escalation incidents and resolving wherever possible at first point of escalation
  • Proactively expanding product knowledge and customer support skills, including attending regular training on communication and best practice
  • Communicating to CDD and Customer Support Operations Manager regarding valued customer feedback ensuring business informed of customer issues and successes
  • Proposing solutions to automate and/or improve all manual processes within CDD Operations continuously