Responsibilities:

• Ensuring completion of tasks with maximum accuracy and within defined SLAs to support the origination of business current accounts; example team tasks include handling inbound customer calls; making outbound customer calls (not sales nor advice related); opening, completing CDD, processing and sending of mail; responding to customer emails; and actioning system tasks.
• Managing the originations and servicing management of business current accounts by handling the Customer Due Diligence (CDD) at the time of onboarding and in-life periodic reviews.
• Minimising the risk to the business and the customer with a strong focus on process controls and financial crime prevention and detection.
• Ensuring all processes and procedures are followed and only fully compliant applications are recommended for approval.
• Ensuring all applications are processed through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies, procedures, and business current account criteria.
• Taking all customer call and/or email escalation incidents and resolving wherever possible at first point of escalation.
• Proactively expanding product knowledge and customer support skills, including attending regular training on communication and best practice.
• Communicating to CDD and Customer Support Operations Manager regarding valued customer feedback ensuring business informed of customer issues and successes.
• Proposing solutions to automate and/or improve all manual processes within CDD Operations continuously.

Requirements:

• 2-3 years’ previous experience working in within AML, KYC, KYB role within banking sector
• Knowledge of the UK anti-money laundering and financial crime regulatory framework
• The ability to correctly follow regulatory, control and operational requirements as well as manage risks
• Experience in business current accounts and therefore a background working within banking / financial services / fintech company or similar environment
• Experience of PEP, Adverse Media and Sanction Screening
• Ability to screen/mine data using different search engines
• Strong analytical and numerical skills
• Strong interpersonal and communication skills (written as well as verbal)
• Resourceful problem solver with a focus on delivery (ability to multitask is also crucial)

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Enhanced maternity and paternity leave
• Employee friendly cost-free social areas i.e., cereal bar, hot drinks; weekly takeaways
• Wellbeing and social events
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym)