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Manager of Technical Support Services
Posted on 11/11/2022
INACTIVE
Locations
Arlington, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Management
Responsibilities
  • General Information
  • Acts as a help resource for system technical knowledge
  • Overall responsibility for ensuring that bugs are resolved within appropriate timeframes to meet internal guidelines and to insure client satisfaction
  • Serves as a member of the product development team to review and suggest new features and system enhancements
  • Issue Management
  • Reviews all bugs submitted by support staff
  • Establishes priority levels and assigns bugs to developers
  • Returns incorrectly escalated issues to support staff
  • Disseminates issue correction information to support staff to help insure that errors aren't repeated
  • Triage all escalated CSM bugs and assign to appropriate teams (currently there are 5 separate teams working on
Symplicity

51-200 employees

Student engagement software
Company Overview
Symplicity's mission is to help institutions connect students with the people, knowledge and experiences they need to launch a successful career.
Benefits
  • We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
  • We offer a 401k plan with an employer contribution match and commuter benefits
  • Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
  • We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.
Company Core Values
  • Flexibility -We strongly believe in, and encourage, a healthy work/life balance. That’s why we offer flexible work environments for all staff
  • Expertise - We hire many employees directly from the industries we serve and provide them rapid advancement opportunities from the start
  • Innovation - We love taking our technology to the next level. Our hackathons and meet-ups produce real and innovative solutions
  • Creativity - We encourage creativity and thinking outside the box
  • Collaboration
  • Impact