Full-Time
Customer Support Representative
Zen Educate
1,001-5,000 employees
Connects schools with qualified teaching staff
Compensation Overview
CA$53k/yr
Entry, Junior
Vancouver, BC, Canada
Hybrid
- Has strong written and verbal communication skills.
- Is detail-oriented with a proactive approach to resolving concerns.
- Having experience and/or strong knowledge of the education sector is a big plus.
- Respond to inquiries from schools and educators promptly via email, phone and text.
- Manage and maintain the support inbox, ensuring all queries are handled efficiently.
- Monitor the Slack (internal communications) channel and escalate issues as needed.
- Identify trends in queries and recommend process improvements to enhance the school and educator journey.
- Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.
- Contribute to building a support knowledge base to create more efficient support for the future.
- Document and escalate key issues for further action.
- Background in customer service or customer success
- Proven ability to manage multiple workflows and prioritize tasks effectively.
- Proficiency in Google Suite
- Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Zen Educate connects schools with qualified supply teachers, teaching assistants, and cover supervisors through a streamlined platform. Operating in major UK cities like London, Manchester, and Birmingham, the platform allows schools to browse a directory of available candidates while educators can find job opportunities that match their skills. By eliminating traditional recruitment agencies, Zen Educate reduces hiring costs for schools and increases earnings for teachers. The company charges schools a fee for using its platform, which is typically lower than agency fees, and may offer premium services for enhanced features. The goal of Zen Educate is to simplify the hiring process in the education sector, making it more efficient and affordable for both schools and teaching professionals.
Company Size
1,001-5,000
Company Stage
Series B
Total Funding
$84.7M
Headquarters
London, United Kingdom
Founded
2016
Simplify's Take
What believers are saying
- Zen Educate raised $37M in Series B funding, boosting its growth potential.
- The UK government's investment in digital education infrastructure supports Zen Educate's expansion.
- Increasing teacher shortages drive demand for Zen Educate's online staffing solutions.
What critics are saying
- Integration challenges from acquiring Aquinas Education may disrupt operations.
- Expansion into the U.S. market poses regulatory and cultural challenges.
- Reliance on digital platforms makes Zen Educate vulnerable to technological disruptions.
What makes Zen Educate unique
- Zen Educate eliminates costly recruitment agencies, reducing hiring costs for schools.
- The platform offers a streamlined, tech-driven solution for connecting schools with teachers.
- Zen Educate provides a wider pool of candidates, supporting diversity in school staffing.
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Benefits
Health Insurance
Life Insurance
Paid Vacation
Wellness Program
Gym Membership
Electric Car Scheme
Cycle to Work Scheme
Company Equity
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 2%In today’s rapidly evolving landscape, cutting-edge technologies like AI, personalized learning platforms, and immersive virtual environments are transforming education, making it more accessible, inclusive, and scalable. These advancements bring significant benefits, including improved learning outcomes, reduced skill gaps, and increased access to quality education. They also foster lifelong learning, equip individuals with future-ready skills, and accelerate digital transformation in education systems. Given these impacts, edtech companies are pivotal to Europe’s tech ecosystem. They drive innovation in education and workforce development while shaping the future of learning. Here are ten edtech companies that raised the most in the first three quarters of 2024
Creas Impacto II lleva a cabo sus dos primeras inversiones
Zen Educate, a London, UK-based online marketplace that matches schools with available substitute teachers and teaching assistants, closed a $37M Series B funding round
Zen Educate, an online marketplace connecting schools with teachers, raised $37M in a Series B round to address the teacher shortage. The platform, founded in London in 2017, digitizes recruitment, offering higher pay and cost savings by taking a smaller cut than traditional agencies. Zen Educate also acquired Aquinas Education and raised $21M in a Series A round in late 2022 to expand into the U.S. market.
Furthermore, Zen Educate is also bolstering its resources through acquisitions, announcing its second-ever acquisition today with the purchase of teacher staffing agency Aquinas Education.