Full-Time
Customer Services Co-ordinator
Posted on 9/6/2024
Xylem
5,001-10,000 employees
Water technology solutions for sustainability
Entry, Junior
Basingstoke, UK
- Processing customer orders and transactions and ensuring work is processed in an efficient and timely manner. Making sure all information is understood and the necessary actions/recommendations are completed before closing the job and/or processing through to be invoiced.
- To ensure all customer correspondence/emails are responded to within the targeted time.
- Maintain all company systems with upto date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer’s contract
- Make sure all service reports/documentation is uploaded and saved onto our system against customers accounts and then sent out to customers.
- Once work completed ensure work is processed and sent to invoicing so customers can be invoiced for work completed.
- Identify/highlight any additional work opportunities by analysing engineer reports, customer service history and correspondence.
- Concern reporting or any ESH issues are raised, recorded and followed up with customers
- Generate quotes and on receipt of order, acknowledge client instruction, use company system to manage jobs and liaise with procurement to order/requisition appropriate parts, seeing job through to completion.
- Dealing with customer calls, inbound and outbound, keeping customers updated, ensuring a high level of customer service is provided at all times.
- To ensure all client correspondence is responded to within the targeted time.
- Ensure that the management team is made aware of problematic sites or possible customer complaints
- Meet personal targets and development goals whilst contributing to team and department targets
- The post-holder must comply with the Company’s Policies and Procedures and Code of Conduct.
- Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by the company
- To undertake additional duties as required, commensurate with the level of the job.
- Processing customer orders and transactions and ensuring work is processed in an efficient and timely manner. Making sure all information is understood and the necessary actions/recommendations are completed before closing the job and/or processing through to be invoiced.
- To ensure all customer correspondence/emails are responded to within the targeted time.
- Maintain all company systems with upto date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer’s contract
- Make sure all service reports/documentation is uploaded and saved onto our system against customers accounts and then sent out to customers.
- Once work completed ensure work is processed and sent to invoicing so customers can be invoiced for work completed.
- Identify/highlight any additional work opportunities by analysing engineer reports, customer service history and correspondence.
- Concern reporting or any ESH issues are raised, recorded and followed up with customers
- Generate quotes and on receipt of order, acknowledge client instruction, use company system to manage jobs and liaise with procurement to order/requisition appropriate parts, seeing job through to completion.
- Dealing with customer calls, inbound and outbound, keeping customers updated, ensuring a high level of customer service is provided at all times.
- To ensure all client correspondence is responded to within the targeted time.
- Ensure that the management team is made aware of problematic sites or possible customer complaints
- Meet personal targets and development goals whilst contributing to team and department targets
- The post-holder must comply with the Company’s Policies and Procedures and Code of Conduct.
- Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by the company
- To undertake additional duties as required, commensurate with the level of the job.
Xylem develops solutions to address global water challenges using smart technology. The company provides hardware like water pumps and treatment systems, as well as software for hydrographic applications, serving clients such as municipalities and industrial businesses. Xylem stands out by combining both hardware and software offerings while focusing on sustainability and long-term contracts. Its goal is to ensure water security and improve water quality in an eco-friendly manner.
Company Stage
Seed
Total Funding
$10.2M
Headquarters
Washington, District of Columbia
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Significant investments from firms like Jennison Associates LLC and SageView Advisory Group LLC indicate strong market confidence in Xylem's growth potential.
- Innovative projects like Reuse Brew demonstrate Xylem's leadership in sustainable water management, potentially attracting more eco-conscious clients and partners.
- Recognition through awards for sustainability excellence enhances Xylem's reputation as a leader in the water technology sector, which can boost employee morale and attract top talent.
What critics are saying
- The complexity of managing both hardware and software solutions could lead to operational inefficiencies and increased costs.
- Dependence on long-term contracts with municipalities and industrial clients may expose Xylem to financial risks if these clients face budget cuts or economic downturns.
What makes Xylem unique
- Xylem's dual focus on both hardware and software solutions, including advanced water pumps and hydrographic software, sets it apart from competitors who may specialize in only one area.
- The company's commitment to sustainability and innovative projects like Reuse Brew highlight its proactive approach to addressing global water challenges, unlike competitors who may not prioritize eco-friendly solutions.
- Xylem's long-term contracts with municipalities and industrial clients provide a steady revenue stream, offering financial stability that many competitors lack.
Benefits
Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.