Assistant Operations Manager/Maintenance Coordinator

Job Title

Assistant Operations Manager/Maintenance Coordinator

Job Description

POSITION SUMMARY:

Our Services division offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at airports. The Site Maintenance Manager is responsible for the Services Operations for our baggage handling system at the Charlotte Douglas Airport, Charlotte (CLT).  Provides leadership, management and direction to a maintenance team to achieve safety, quality, productivity, cost objectives, along with meeting customer service goals.

Essential Functions (Job Duties and Responsibilities):

• Works under the direction of the Service Manager to oversee site system operations for the Baggage Handling System (BHS).

• Manages a normal sized maintenance contract.

• Manages team performing a variety of less interrelated activities.

• Manages the daily operation activities, leads and sets direction of the operational team including subcontractors.

• Participate in weekly, monthly and quarterly meetings with Service Manager, customers and corporate management to review performance, as needed.

• Responsible for the implementation and adherence of staff to our health and safety plan, training requirements and overall participation in the company health and safety program.

• Administer Operational documentation and system readiness such as flight plans, System Availability, and labor hours.

• Improve capability and capacity of operations personnel.

• Plan and manage resources to ensure the cost-effective execution of the system operation.

• Train, manage, and lead employee performance to ensure continuous improvement.

• Process administrative work that supports the maintenance and operational processes.

• Ensure a safe work environment for employees and ensure that safe work practices are utilized.

• Maintain, and enforce site specific policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines).

• Track Operational KPIs with the use of SCADA and Smart Suite.

• Promote training initiatives

• Generate standard operating procedures.

• Conduct BHS failures root cause assessments.

• Conduct ongoing BHS Assessments.

• Promote Equipment and vicinity cleanliness and good housekeeping practices.

• Provide written reports of any kind requested by the airport.

• Work with Service Manager to oversee and manage Site P&L to achieve budgetary cost and margin goals.

• Identifies recurring issues and elaborates ideas for improvement, i.e. the quality of work, performance of employees and cooperation with other departments.

• Sets priorities, distributes work, and monitors progress and quality.

• Improves departmental processes and performance of the crew. This may lead to people development

• Liaise with maintenance manager on the impact of maintenance ability on the equipment during day-to-day operations.

• Establish all regularly scheduled maintenance and inspection activities in CMMS

• Establish all routine maintenance activities, such as scheduled inspections, routine preventative maintenance, and common repairs, as job plans in CMMS.

• Monitor and update status of work orders in CMMS.

• Generate follow-up work orders in CMMS for maintenance and repair activity identified as needed during preventative maintenance checks.

• Generate corrective work orders in CMMS as identified by contractor, airport, or airline personnel.

• Schedule work orders based on available resources, priority, schedules, etc.

• Enter data in CMMS such as labor hours, parts usage, failure report information, downtime, follow-up work required, asset data, notes, etc. upon completion of work orders.

• Perform additional duties as required by leadership. 

Required Education and Experience:

• Minimum 5 years of experience with system operations management and managing employees, leading, motivating, and mentoring teams

• High School Diploma or GED equivalent.

• Experience with Control Systems and Networks, a plus

• Experience in industrial, commercial construction, or material handling/conveyor systems industries.

• Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting etc.

• Proven track record of problem solving, taking on entrepreneurial challenges

• Strong knowledge of Microsoft Excel and other Microsoft Office tools

• Experience in support of engineering/construction or service projects

• Experience handling multiple tasks in a high-energy facility

Other Requirements:

• Must be able to attain and sustain an Airport I.D. Badge, U.S. Customs Seal and Driving AOA endorsement.

• Valid Driver’s License.

Preferred Qualifications:

• Bachelor’s Degree in Engineering (Mechanical or Electrical) field preferred

• Airport and Warehouse Operations experience

• Conveyor services or material handling services experience

• Management and Leadership experience

Knowledge-Skills-Abilities (Competencies):

•  Ability to manage the team in a Technical or Industrial Environment

• Strong client interface and professional presentation

• Ability to multitask

• Strong Microsoft office skills – Excel, Word Processing and Outlook

• Entrepreneurial attitude – problem solving and innovation

• Able to communicate (written and verbal) both within the organization

• Organizational and time management skills

• Capable of analyzing issues and developing solutions

• Strong work ethic, technical affinity, ability to grow and mentor as company expands

• Ability to be creative and innovative, and overcome objections and turn them into opportunity

• Confidence and professionalism in representing the Company

Position Type/Expected Hours of Work:

This is a full-time position, schedule TBD based on business needs.  With the expectation to manage a 24/7 operation.

Travel:

This position requires up to 10% travel. 

Supervisory Responsibility:

Oversee and Manage Operations Team and subcontractors

Work Environment and Physical Demands:

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job and/or stepping in when needed: The Manager works in a secured baggage handling area, in repair stations, or on airfields. They often must meet strict deadlines to maintain flight schedules.

Workers frequently bend, stoop, and reach from ladders and scaffolds.  While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to reach with hands and arms. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee at times will lift and/or move items over 50 pounds. They will be lifting parts and tools for extended periods of time and handling equipment such as conveyor systems. They will identify and fix mechanical problems with machinery, and they commonly work with greasy parts and tools, sometimes in uncomfortable positions. While performing the duties of this job, the employee is working with and exposed to the baggage handling system, mechanical parts and vibration. The environment can also be loud because of aircraft engines and equipment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.