NOC Application Specialist

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The NOC Application specialist provides service and support for applications and solutions. This position works for the internal and external customers of NS2. Work is done primarily via email but could also include phone and in person meetings. This role is customer service focused with an emphasis of monitoring customer equipment and providing solutions.

MINIMUM REQUIREMENTS

Education: High School Diploma

Experience: 1-3 years of customer service experience

Travel: 0%

Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Overtime may be required.

KEY RESPONSIBILITIES

• Monitors asset monitoring applications for asset performance and incident management.
• Analyzes data and recommends work order deployment through the creation of work orders in Service Cloud according to standard procedures and practices.
• First point of contact on incident management.
• Handle and resolve customer complaints.
• Assign work tasks and mapping duties as new applications and new assets are brought into the NOC for monitoring.
• Update CRM with all pertinent customer data and interaction.
• Maintain warranty and contract data base.
• Track down and organize field service reports for any service visit performed by our vendors and distribute them to our customers.
• Schedule preventative maintenance service.
• Schedule remedial work, including battery replacements and repairs.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.