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Senior Customer Advocacy Manager
Posted on 1/26/2023
London, UK
Experience Level
Desired Skills
Data Analysis
  • 7+ years of experience within customer advocacy programmes, corporate communications or customer marketing roles
  • A desire to become an expert on the customer - understanding their behaviours, motivations, blockers, and goals and weaving this into effective choices and execution - and enjoy educating others on the customer's perspective
  • A deep understanding of the PESO Comms model and experience working with agencies to drive the creation, and amplification of multi-use storytelling packages across written, visual and in-person mediums
  • Strong knowledge of SEO, content publishing and appreciation of design together with flawless written and verbal communication skills with a passion and mastery of compelling, 'no fluff' storytelling
  • Knowledge and understanding of the production, storyboarding and briefing process that sits being a successful video and photo shoot
  • Be able to get the best out of our agency partners whilst being a strong directional client
  • Consistent record of creating, defining, and driving cross-functional programs independently in a fast-paced environment
  • Adaptable and solution-oriented leadership style with a desire to work in an evolving business
  • Strong management and influencer skill set; ability to quickly get to the heart of a problem and mobilise the right people to solve it
  • Structured and strategic thinker with a strong program management foundation to enable coaching of peers and teams
  • Deep curiosity, excellent listening skills, strong empathy, and interpersonal skills to develop authentic relationships
  • Attention to detail and a commitment to exceptional work are part of your personal philosophy
  • Results-driven with analytical chops to measure the effectiveness of advocacy programs
  • Experience using tools including Contentful, Salesforce, ReferenceEdge, ShowPad, Asana etc. would be beneficial
  • You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely
  • You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment
  • You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best
  • Own and drive the development of our strategic EMEA advocacy program, continuing to build on the foundations already created to uncover and deliver world-class customer storytelling across all PESO media channels, internal company channels and key moments in time, such as major events, awards and Customer Advisory Councils
  • Own the business of advocacy. This role will also give the scope and ownership to have a strong voice in the direction of programme management. Improving the framework and tools we use today and building the business and frameworks of tomorrow, from building new systems to maturing/creating workflows and channels to identify, recruit, track, and enable advocates to share their stories to drive real impact
  • Partner with local PR and content agencies across the EMEA region to deliver exceptional customer stories in the local language, demonstrating ROI and anecdotal evidence of successful adoption in local markets
  • Operate as a true business partner to several interdependent teams across Senior Leadership, Customer Success and Product, Marketing and Events to create, launch and unlock authentic customer relationships and stories that will drive our business forward
  • Be the face of Samsara to many different levels of customer base from end users, to management to senior execs and board level, with a flair for adapting communication style and presence to build rapport and trust quickly
  • Support key customer reference needs for priority GTM initiatives: Identify and match key customer stories with priority opportunities such as speaking engagements at our customer conferences, press, events, and product partnerships
  • Drive cross-functional alignment and communication: Proactively and collaboratively, drive cross-functional alignment across the company, including Customer Outcomes and Products, to deliver a cohesive customer experience, share learnings, and ensure initiatives land at the heart of both our and our customers, business
  • Assert with metrics, driving data lead decisions. Through scaling the existing programme measurement frameworks and KPIs, and with a head for data analysis, this role will have the opportunity to scale fast by showcasing real ROI and the impact on commercial business outcomes
  • Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

1,001-5,000 employees

IoT platform
Company Overview
Samsara’s mission is to increase the safety, efficiency, and sustainability of operations that power the global economy. The company is building a connected operations platform for tracking fleets of vehicles and other equipment.
  • Health, dental, and vision coverage for employees and their families with premiums 100% covered
  • Mental health and wellness support
  • Family planning resources and parental leave policy
  • Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses
  • Flexible PTO and family leave
  • 401k with up to 4% matching
  • Bi-annual company events
Company Core Values
  • Focus on customer success
  • Build for the long term
  • Adopt a growth mindset
  • Be inclusive
  • Win as a team