Delivery Operations Manager

About Distyl AI

Distyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter.

Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits. As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users.

Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.

What We Are Looking For

As the Delivery Operations Manager, you’ll be the operational backbone that keeps projects on time, on budget, and staffed with the right people. You’ll own our operating cadence, data integrity across PSA and CRM systems, and the analytics that guide decisions. You’ll partner closely with Finance and Sales to translate bookings into predictable delivery and revenue.

Key Responsibilities

• Operational Cadence & Forecasting

  • Run the weekly Delivery business rhythm (forecast reviews, staffing standups, at‑risk project reviews, and backlog health).

  • Maintain a rolling 13‑week delivery and revenue forecast; track variance to plan and drive corrective actions.

  • Build and maintain dashboards for utilization, margin, delivery status, and capacity.

  Project Financials & Controls

  • Establish & monitor project P&L (budget vs. actuals, gross margin, burn rate, change orders, billing milestones).

  • Partner with Finance on revenue recognition readiness (T&M vs. fixed fee), WIP, backlog, and DSO impacts.

  • Ensure accurate and timely time entry, expense submission, and milestone completion for invoicing.

  Resource & Capacity Management

  • Own supply/demand planning, role forecasting, and staffing requests across projects and pre‑sales.

  • Track utilization (billable, productive, and bench) and recommend hiring or contractor backfills.

  • Maintain skills inventory and help route the right resources to the right work.

  Systems, Data, & Tooling

  • Setup initial PSA system

  • Ensure data accuracy and process compliance in our PSA and CRM

  • Define and enforce a services data dictionary (project stages, fields, picklists, SLAs).

  • Build automation and QA checks to improve data completeness and reduce manual work.

  Cross‑Functional Liaison (Finance & Sales)

  • Translate SOWs into deliverable work plans with budgets, schedules, and resourcing assumptions.

  • Partner with Sales Ops to ensure opportunity handoff completeness and clean project creation.

  • Align with Finance on billing cadence, revenue policies, and margin targets; escalate risks early.

  Playbooks & Enablement

  • Create and maintain process documentation (intake, staffing, project setup/closeout, change control).

  • Standardize SOW templates, project plans, and reporting packs.

  • Train PMs/consultants on operational best practices and system workflows.

  Continuous Improvement

  • Analyze trends to reduce delivery risk and improve throughput (scope creep, blockers, rework).

  • Lead pilots for new tools or process changes; measure impact and scale what works.

Qualifications

• 4+ years in Delivery Operations, PS Operations, Consulting Operations, or Revenue/Services Ops at a SaaS, PaaS, or services org.

• Proficiency with Salesforce and PSAs; comfort administering objects, reports, and workflows.

• Strong analytical skills; expert in spreadsheets; familiarity with BI tools (e.g., Looker, Tableau) and basic SQL a plus.

• Understanding of project accounting (fixed fee vs. T&M, margin, WIP, backlog, DSO, rev‑rec readiness).

• Process design and change management chops; able to turn ambiguity into standard operating procedures.

• Excellent communication and stakeholder management; comfortable influencing without authority.

• High attention to detail, ownership mindset, and bias for action.
  

Nice to Have

• Experience launching or restructuring PSA processes during high growth.

• Prior hands‑on PM/consulting experience on enterprise projects.

• Familiarity with AI/ML or data platform implementations.

• CRM/PSA: Salesforce; FinancialForce/Certinia PSA.

• Productivity & PM: Google Workspace; Jira/Asana; Confluence/Notion.

Analytics: Looker or Tableau; Google Sheets/Excel.

What is success like in the first 12 Months

• Forecast Accuracy: Delivery/revenue forecast within ±5–10% of actuals by quarter.

• Utilization: Team at or above target billable utilization with healthy bench management.

• Margin: Project gross margin meets or exceeds plan; risks flagged ≥4 weeks ahead.

• On‑Time Delivery: ≥90% of projects delivered on or before committed date.

• Data Quality: PSA/SFDC data completeness ≥95% across key fields.

• Cash Flow: Reduced DSO (where services‑influenced) and timely billing milestones.

  What We Offer:

• Competitive salary and benefits package, including equity options and healthcare.

• The opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.

• A fast-paced, dynamic work environment where your contributions will directly impact the company’s success.

• A collaborative culture that values professional growth and encourages taking on new responsibilities.

• Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.

If you are a proactive, detail-oriented professional who excels in supporting high-powered teams, we encourage you to apply and join our mission of enabling the future of AI-powered enterprises.

Note: This role will be based in our San Francisco office. You will be required to be in office 3 days per week.