Analyst – IT Monitoring

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector.  ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.  A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers.  This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations
• Implement and support monitoring solutions across multiple datacenters
• Serve as a point of contact for monitoring across the enterprise

Knowledge and Experience

• ELK/Splunk experience
• Knowledge of Linux, Windows, Perl, PowerShell, python, regex
• Knowledge of SNMP and agent base monitoring solutions
• TCP/IP networking and analysis skills
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year, potentially international

Preferred

• BigPanda software
• Understanding of packet capture devices and architecture
• Experience with an APM solution
• Bachelor’s degree, preferably in CIS, engineering, or a related discipline
• Financial industry expertise
• Change auditing and configuration management

Schedule

This role offers work from home flexibility of one day per week. 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.   

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