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Mgr – Support Engineering
Marketplace Solutions
Confirmed live in the last 24 hours
Remote • San Diego, CA, USA
Experience Level
Desired Skills
Android Development
  • Bachelor's degree in Computer Science or a related field
  • At least 5 years of experience in technical support or software engineering, with at least 2 years in a management or team lead role
  • Experience hiring engineers
  • Strong knowledge of at least two; REST API, queues, and/or Android development
  • Experience building and deploying software to cloud technologies
  • Excellent analytical and problem-solving skills
  • Strong communication and leadership skills
  • Ability to work independently and in a team-oriented environment
  • Self-motivated and able to manage multiple priorities in a fast-paced environment
  • Strong problem-solving skills and a passion for cutting-edge technology in a growing partner and customer ecosystem
  • Nice to haves:
  • Experience developing and managing internship programs
  • Directly supporting developers with API or SDK integrations
  • Job experience within regulated industries; fintech, medical devices, legal, etc
  • Manage and develop a team of Support Engineers, ensuring the team is providing high-quality technical support to our development partners
  • Work with cross-functional teams to ensure timely and effective resolution of technical issues
  • Investigate and troubleshoot complex technical issues raised by development partners, providing timely and effective solutions
  • Ensure that the team is documenting technical issues and providing feedback to the development team for continuous improvement
  • Create a framework and oversee a process for creating documentation that can help integrators better leverage the platform, including; “How to Guides”, “Tutorials” and sample code
  • Analyze technical support metrics and identify areas for improvement in processes, tools, and support documentation
Platform Science

201-500 employees

Telematics & fleet management for trucking
Company Overview
Platform's mission is to make transportation smarter.
Company Core Values
  • One Team: We proudly welcome people of various backgrounds, abilities, and perspectives to join us in creating a better road for the future
  • Resiliency: Work with a team that thinks outside the box to come up with innovative solutions
  • Empathy: Know your feelings are valid and valued by the people on your team and within the company
  • Thinking: Feel confident sharing your ideas with others and encourage your teammates to openly express their thoughts
  • Transparency: Strive for open, honest communication with your fellow team members to establish a mutual sense of trust