Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

We are seeking a qualified Support Engineering Manager to join our team in San Diego, CA. The ideal candidate should have experience in; software development (web and mobile), support engineering, building teams, and leadership. The area of focus for this role is supporting development partners who have or are currently integrating with our platform.

While this is a new role, you will be expanding on our existing support engineering framework. You will have the opportunity to grow and develop your team with the support of the broader Product Operations department. This role involves working with a variety of customers both internally and externally and requires a high level of problem solving expertise. 

If you like helping people, problem solving, learning new technologies and making a tangible impact, this position may be right for you.

Essential Responsibilities

• Manage and develop a team of Support Engineers, ensuring the team is providing high-quality technical support to our development partners.
• Work with cross-functional teams to ensure timely and effective resolution of technical issues.
• Investigate and troubleshoot complex technical issues raised by development partners, providing timely and effective solutions.
• Ensure that the team is documenting technical issues and providing feedback to the development team for continuous improvement.
• Create a framework and oversee a process for creating documentation that can help integrators better leverage the platform, including; “How to Guides”, “Tutorials” and sample code.
• Analyze technical support metrics and identify areas for improvement in processes, tools, and support documentation.

Experience

• Bachelor’s degree in Computer Science or a related field.
• At least 5 years of experience in technical support or software engineering, with at least 2 years in a management or team lead role.
• Experience hiring engineers.
• Strong knowledge of at least two; REST API, queues, and/or Android development.
• Experience building and deploying software to cloud technologies .
• Excellent analytical and problem-solving skills.
• Strong communication and leadership skills.
• Ability to work independently and in a team-oriented environment.
• Self-motivated and able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a passion for cutting-edge technology in a growing partner and customer ecosystem.
• Nice to haves:
• Experience developing and managing internship programs
• Directly supporting developers with API or SDK integrations
• Job experience within regulated industries; fintech, medical devices, legal, etc

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including:

• Medical, dental, and vision insurance
• Short-term and long-term disability insurances
• AD&D and life insurance
• 401k plan
• Paid vacation, sick leave and holidays
• Six weeks of paid parental leave

For more information please see the Benefits Highlights brochure for regular, full-time employees.

In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits

This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $110,319 and $173,025. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).

We are not accepting unsolicited resumes from employment agencies.

At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.