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Liveops Director
Confirmed live in the last 24 hours
Locations
Bellevue, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Requirements
  • Previous experience working as a manager of managers where you've managed cross-functional teams in the creation and delivery of complex projects
  • Experience with executing meaningful change in a fast-paced interrupt driven environment
  • Deep understanding of game development, software development process, and project management practices
  • Strong organizational skills and attention to detail
  • Experience in an environment where you had to exhibit amazing problem-solving skills daily, viewing each new problem as an opportunity for success
  • Self-starter, you approach challenges creatively and methodically, seeing them through to final resolution
  • Have the ability to communicate with varying levels of stakeholders, within your team and throughout the company
  • Ability to drive high velocity, high impact development cycles, balancing out short-term needs and long-term vision
  • Ability to adapt and be effective in new situations within a highly dynamic environment
Responsibilities
  • Manage Regional LiveOps Leads - You'll manage several site leads for our regional 24x7 on call. You will be expected to help them learn and grow and navigate complicated issues across time zones. You will be the glue for the zones setting the tone and strategy for how Epic operates LiveOps and levels up our operational maturity
  • Build and Measure KPIs - You will set goals and KPIs that measure your team's success and the LiveOps impact on Epic. You know what good looks like and you show our successes or failures through metrics. You'll work with other leaders to demonstrate what best in class Live Operations looks like and raise the water level for the company
  • Build Relationships - You will be working with a large portion of the company including multiple studios and subsidiaries. You will need to establish relationships with different groups and push others to raise the bar on how we operate
  • Participate in on-call as an escalation point - You will handle escalations across multiple regional zones as part of our leadership on call rotation
Epic Games

1,001-5,000 employees

Video game developer (makers of Fortnight)
Company Overview
Epic is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts. Epic also develops Unreal Engine, which powers the world’s leading games and is also adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content.
Benefits
  • Health coverage - 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share
  • Robust mental well-being programs & free therapy and coaching for employees & dependents
  • Unlimited PTO & sick time
  • Paid sabbatical