Full-Time

Customer Experience Manager

Confirmed live in the last 24 hours

Alchemy

Alchemy

201-500 employees

Developer platform for web3 applications

Data & Analytics
Crypto & Web3

Senior

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • Experience in a high-growth startup environment or a company known for exceptional customer experience
  • Held roles focusing on customer experience, such as Product Ops Manager or a Customer Experience Leader.
  • 5+ years of experience in operations, customer support, or a related field.
  • Ability to understand and troubleshoot complex technical issues.
  • Technical acumen and ability to communicate process improvements to a technical audience.
  • Proven track record of successful customer-centric projects in areas like CRM implementation, customer feedback systems, or operational efficiency improvements.
  • Will roll their sleeves up and execute.
  • Strong leadership and team management skills to effectively guide and develop team members.
  • Take pride in improving our systems and making people’s lives easier — even if it means a lot of manual work and challenging how things are currently done.
  • Proficiency in effectively managing customer information and support operations, being able to perform data analysis.
  • Product knowledge (or ability to pick it up quickly) — be able to understand how our customers are using our products and what their needs are insofar that they are able to communicate context to product teams.
  • Attention to detail, ability to drive forward changes independently based on observations.
  • (Nice to have) At least 1 year of experience in a technical role, or completion of bootcamp, or Computer Science degree.
Responsibilities
  • Develop and implement strategies for improving customer support efficiency and effectiveness.
  • Collaborate with Product and Engineering to solidify and iterate on incident response processes.
  • Analyze customer interaction data to identify trends, anticipate needs, and develop solutions to enhance customer satisfaction.
  • Lead and manage the customer experience team, fostering a high-performance and customer-centric culture.

Alchemy provides a platform for developers to create and scale web3 applications in the blockchain market. It offers a variety of APIs, SDKs, and tools that simplify the development process for applications such as Non-Fungible Tokens (NFTs) and smart contract monitoring. Alchemy's blockchain engine ensures high scalability, reliability, and data accuracy, allowing applications to manage large amounts of data and transactions effectively. A key feature is its multi-chain API, which supports launching, verifying, and trading NFTs, along with real-time notifications for smart contract activities. Unlike many competitors, Alchemy focuses on providing a comprehensive suite of tools tailored for blockchain developers, operating on a subscription-based model for revenue. The goal of Alchemy is to empower developers to build efficient and effective web3 applications.

Company Stage

Series C

Total Funding

$530.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-6%

2 year growth

36%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with HackIndia expands Alchemy's influence in India's growing tech market.
  • Acquisition of Bware Labs enhances Alchemy's European presence and infrastructure capabilities.
  • Integration with Best Wallet increases accessibility through cross-chain swaps and fiat off-ramps.

What critics are saying

  • Increased competition from well-funded entrants like 0G Labs challenges Alchemy's market position.
  • Resource strain from HackIndia partnership may impact service quality for 9,000 students.

What makes Alchemy unique

  • Alchemy offers a revolutionary blockchain engine ensuring infinite scalability and 100% data accuracy.
  • The multi-chain API supports NFT applications, smart contract monitoring, and token data access.
  • Alchemy's platform provides real-time notifications and transaction simulation for developers.

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Benefits

Competitive Salary

Health and dental insurance

Generous PTO

401k Contributions