Starbucks Area Manager

Core Responsibilities

• Grow a portfolio of successful businesses by developing strategies to achieve each site’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
• Lead a team of leaders by motivating, coaching and strengthening team leaders, operators and business owners.
• Serve as a resource by providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.
• Train and develop processes to implement systems, hold team members accountable and develop growth internally.
• Understand the drivers for sales within your cafes. 
• Review important KPI’s weekly with your team and proactively work to meet your goals.
• Support the future launches inside and outside of your area by being available to train new teams as required

Leadership

• Displays a customer-first attitude by training and holding teams accountable for delivering both Gopuff and Starbucks legendary customer service. 
• Demonstrates a professional and calm demeanor at all times - especially during periods of high volume and stress. 
• Cultivates and maintains a positive vibe within the all teams.
• Coaches and directs Gopuff Starbucks teams to help reach operational goals.
• Acts as an objective observer to identify problems, concerns and opportunities for improvement.

Team Building

• Provide leaders with coaching, feedback, and positive reinforcement to build effective teams
• Develop and maintain positive relationships with employees in your Area by understanding and addressing individual motivation, needs and concerns. 
• Recognize and reinforce individual and team accomplishments by using existing programs as well as by finding new creative and effective methods of recognition. 
• Ensure team members adhere to legal and operational, and state health department compliance requirements
• Develop strong relationships with MFC partners in the district to ensure smooth operations. 
• Work closely alongside the GM, OA’s, Dispatch and Drivers Ops teams to achieve target KPI’s

Experience

• We'd love to hear from people with:
• 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
• 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
• 3+ years of experience in a customer service oriented role
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
• Strong organizational, interpersonal and problem solving skills