Clinician Onboarding Coordinator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Hybrid Schedule after training period- the office is located in Stoughton, MA.

The Clinician Onboarding Coordinator provides professional support to the (BILHPC South) Clinician Onboarding Manager in the recruitment, credentialing and onboarding of a qualified physician and advanced practitioner workforce, focusing primarily on targeted communities for BILHPC South practices. Coordinates recruitment of all students in BILHPC South practices. Performs all tasks independently and in close collaboration with the Onboarding Manager to coordinate as needed with the department’s administration, finance team and senior physician and executive leadership. Works with BILHPN and MAPS insurance credentialing entities to coordinate health plan enrollment and any subsequent/ongoing issues with insurance plans. Implements enrollment for health plans not managed by BILHPN. Supports onboarding process for all providers.

Job Description:

The following statements are intended to describe the general nature and the level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities and skill required of this position.

Primary Responsibilities:

• Recruitment tasks may include scheduling interviews, maintaining applicant database, preparing documents including CNDA and practice data requests, offers, and Employment Agreements. 

• Assist with maintaining site location grid for BILHPC South. Assists in scheduling and tracking provider recruitment.

• Tracks and maintains recruitment outreach initiatives, including social media page, direct mail letters, and residency program visits.  Maintains CV database.  (essential)

• Tracks all licensing for BIDHC clinicians on an ongoing basis.  Assists with orientations for new providers. (essential)

• Assists Onboarding Manager as HMFP liaison for all new physician hires. 

• Posts job requisitions. Supports onboarding of new physicians and APPS.  (essential)

• Assists with coordinating all credentialing for new hires and current MA and NH providers.  This includes hospital privileges, malpractice insurance and coordinating health plan enrollment with BILHPN for all new providers.(essential) 

• Manage enrollment for several insurance plans not contracted with BILHPN.  On an ongoing basis act as liaison between BILHPN and out practices to help resolve any issues with health insurance plans

• Assists with coordinating with BILHP marketing, procur marketing photos of all new clinicians, update website information, etc.

• Assist with maintaining clinician data in the ePD database, uploading new clinicians and editing physicians as needed on ongoing basis. Assists as needed with obtaining Harvard Medical School new appointments and re-appointments every year, as well as all academic institution related work.   (essential)

• Assists with Transition to Practice Protocol processes and related surveys. (essential)

• Leads or coordinates special projects, as assigned.  (essential)

• Manage credentialing for all students in practices, as well as anyone who shadows providers.

• Act as liaison with system hospitals to ensure all compliance and licensing issues and requests are completed.

• Work with BILHPN and practices on panel status, open and close, and track.

Required Qualifications:

Bachelor’s degree required.

1-3 years related work experience required.

Advances skills with Microsoft Office applications which may include Outlooks, Word, Excel, PowerPoint or Access and other web based applications.  May produce complex documents, perform analysis and maintain databases.

Competencies:

Decision Making:  Ability to make decisions that are guided by general instructions or practices requiring some interpretation.  May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on genre precedents.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines.  Manager/Director provides broad guidance and overall direction.

Written Communications:  Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications:  Ability to comprehend and converse in English to communicate effectively with medical center staff patients, families, and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in carried situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.  Results may impact operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectation for the assigned unit(s).  Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed.  Intermittent breaks during the work day do not compromise the work. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgement and manage priorities. No substantial exposure to adverse environmental conditions Health Care Status:  NHWC:  No patient contact.-Health Care Worker Status may vary by department.

Sensory Requirements:

Close work (paperwork, visual examination), monitor use, visual clarity feet, conversation, telephone.

Physical Requirements:

Sedentary work:  Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects.  Sitting most of the time with walking and standing required only occasionally.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled