GAP Product Administrator

GENERAL DESCRIPTION (Summary, Scope, Purpose)

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations.

About HUB:

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process and manage GAP program applications and ensure accurate entry into the system.
• Manage policy documentation, including issuing certificates, endorsements, and cancellations. While keeping accurate records of all policies, ensure data integrity, and security within the product administration systems. 
• Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed. While providing exceptional customer service to customers, clients, insurance carriers, and internal teams. 
• Post payments, issue refund requests assist with billing questions and other accounting duties as needed.
• Handle inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
• Assist lenders, customers and dealerships with claims submissions and claim status.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness, that comply with federal, state, and local regulations.
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts, claims, cancellations, and other key metrics for use by management, accounting, and the carriers.
• Analyze data to identify trends and opportunities for process improvement. To provide insights and recommendations to management based on analysis.
• Develop and update training materials and guides for internal and external use. While assisting in training agent and client staff on GAP/ADR/VPP processes and procedures.
• Support clients, agents and sales teams with training, materials, and product information.
• Manage and update the GAP administration system to ensure it reflect current policies and program parameters.
• Collaborate with product development teams, IT, and other departments to enhance existing product suite, develop new offerings, and resolve technical issues.
• Gather and analyze feedback from customers, clients, agents, insurance carriers and internal teams to identify areas for product improvement.
• Other duties as assigned.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• High attention to detail is required
• Skills testing may be required
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize company’s computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes is desired

LICENSING OR CERTIFICATION REQUIREMENTS

None required

BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

PHYSICAL DEMANDS

Work Location:

In-office: Irving, Texas

Schedule:

Monday-Friday 8:00am-5:00pm CT with an hour lunch.

Salary: $22/hour + depending on experience

Job Title: GAP Product Administrator

YOU WILL NEED

• Bachelor’s degree (preferred).
• Two years of experience in P&C insurance administration, claims, automotive finance, or a related field.
• Knowledge of GAP, ADR and VPP/Theft products and administrative processes.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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