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Servicenow Cloud Platform Integration Engineer
Updated on 3/14/2023
Canada • Remote • Ottawa, ON, Canada
Experience Level
Desired Skills
Data Analysis
  • Four or more years of related experience
  • 3-5 years' experience with ServiceNow implementation and administration
  • Hardware and Software asset management experience
  • Overarching understanding of ServiceNow's Enterprise product suite
  • Hands-on experience in technical solution design, software specifications, conceptualization, and development
  • Be highly organized, professional, friendly, and articulate in your communication and troubleshooting skills
  • An understanding of public cloud infrastructure
  • Attention to detail with a keen eye for good design
  • A working knowledge of data analytics and SQL
  • Scripting experience with Python and/or Powershell
  • Configure, implement and maintain the ServiceNow system. This includes the management of workflows, user roles and access, integrations, CMDB
  • Identify, implement and drive automation in ServiceNow and other platforms within Cloud Services
  • Plan for future customer additions to our platforms
  • Integrate our current platforms with external service providers to drive operational automation, efficiency and excellence
  • Work with both Kinaxis IT and external partners to manage the roadmap for introducing new system integration points and automation processes for our platforms, including ServiceNow
  • Manage the introduction of new Services into ServiceNow, as part of the ITOM Service Mapping module
  • Create, maintain, and update documentation
  • Maintain an effective and efficient CMDB using the ServiceNow ITOM module, ensuring it is current, accurate, and stable
  • Configure catalog items and their associated workflows within ServiceNow
  • Monitor health, usage, and overall compliance of the ServiceNow ITOM implementation
  • Work with IT, to test and install updates and new releases to our platforms, including ServiceNow
  • Create, maintain, and enhance team dashboards, analytics, and reporting
  • Ensure operational integrity of workflows and configurations
  • Advise on features and functionality
  • Participate in cross-functional working teams comprised of stakeholders from IT, Project Management Office (PMO), and other business practice groups
  • Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology
  • Extract data and perform reporting/ad-hoc analyses/deep dives to support the business teams across Kinaxis
  • Support ServiceNow lifecycle development processes as needed, which includes, but is not limited to capturing business requirement definitions (BRD/user stories), creating functional requirement definitions (FRD), technical design documents (TDD), and running user acceptance testing (UAT)
  • Collaborate on the KPIs and metrics to monitor and run the business and build reports/dashboards using them
  • Evangelize our ServiceNow offering within Kinaxis and promote user adoption
Desired Qualifications
  • ServiceNow System Administrator certification. A specific focus on the ServiceNow ITOM module, including Service Mapping expertise is a plus. (Other ServiceNow certifications and training are also a plus)

1,001-5,000 employees

Agile supply chain planning software
Company Overview
Kinaxis' mission is to deliver cutting-edge software that supports the ever-changing needs of the people who manage supply chains. The company has created an industry proven platform that combines human intelligence with AI and concurrent planning to help companies plan for any future, monitor risks and opportunities and respond at the pace of change.
  • Flexible vacation
  • Parental leave top-up
  • Company bonus plan
  • Employee Share Purchase Plan
  • Competitive pay
  • Work from home options if your role permits
  • Training & development opportunities
  • Health & wellness programs
  • Employee Assistance Program
  • Active social committee
  • Inclusion & diversity committee
Company Core Values
  • Be real
  • Be empowered
  • Stronger together
  • Laugh often
  • Be customer-centric
  • Be a global citizen