ServiceNow Cloud Platform Integration Engineer

Job location: Ottawa-Hybrid, Other Canadian locations- Remote

We are seeking a highly motivated, results-driven individual to join our dynamic team as a key player in driving Kinaxis’ Cloud Platform implementations, with an initial focus on ServiceNow. 

As a key contributor to the Cloud Platform Analytics & Observability team, the successful candidate will be a strategic thinker with strong problem-solving skills and a track record of driving measurable outcomes. 

This role requires a strong ability to pivot and adapt to changing business needs in a fast-paced, high-growth environment. The ideal candidate will possess excellent communication skills, a customer-centric approach and a passion for driving continuous improvement. If you are a creative, analytically driven and collaborative team player with a proven track record of driving results and you are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role! 

What you will do: 

• Configure, implement and maintain the ServiceNow system. This includes the management of workflows, user roles and access, integrations, CMDB.
• Identify, implement and drive automation in ServiceNow and other platforms within Cloud Services.
• Plan for future customer additions to our platforms.
• Integrate our current platforms with external service providers to drive operational automation, efficiency and excellence.
• Work with both Kinaxis IT and external partners to manage the roadmap for introducing new system integration points and automation processes for our platforms, including ServiceNow.
• Manage the introduction of new Services into ServiceNow, as part of the ITOM Service Mapping module
• Create, maintain, and update documentation.
• Maintain an effective and efficient CMDB using the ServiceNow ITOM module, ensuring it is current, accurate, and stable.
• Configure catalog items and their associated workflows within ServiceNow.
• Monitor health, usage, and overall compliance of the ServiceNow ITOM implementation
• Work with IT, to test and install updates and new releases to our platforms, including ServiceNow.
• Create, maintain, and enhance team dashboards, analytics, and reporting.
• Ensure operational integrity of workflows and configurations.
• Advise on features and functionality.
• Participate in cross-functional working teams comprised of stakeholders from IT, Project Management Office (PMO), and other business practice groups.
• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.
• Extract data and perform reporting/ad-hoc analyses/deep dives to support the business teams across Kinaxis.
• Support ServiceNow lifecycle development processes as needed, which includes, but is not limited to capturing business requirement definitions (BRD/user stories), creating functional requirement definitions (FRD), technical design documents (TDD), and running user acceptance testing (UAT)
• Collaborate on the KPIs and metrics to monitor and run the business and build reports/dashboards using them
• Evangelize our ServiceNow offering within Kinaxis and promote user adoption.

Qualifications:

• ServiceNow System Administrator certification. A specific focus on the ServiceNow ITOM module, including Service Mapping expertise is a plus. (Other ServiceNow certifications and training are also a plus)
• Four or more years of related experience 
• 3-5 years’ experience with ServiceNow implementation and administration
• Hardware and Software asset management experience
• Overarching understanding of ServiceNow’s Enterprise product suite.
• Hands-on experience in technical solution design, software specifications, conceptualization, and development.
• Be highly organized, professional, friendly, and articulate in your communication and troubleshooting skills.

What will set you apart:

• An understanding of public cloud infrastructure
• Attention to detail with a keen eye for good design
• A working knowledge of data analytics and SQL
• Scripting experience with Python and/or Powershell