Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your impact on our mission
The Sales Manager, Onboarding is responsible for managing a team of Customer Success Associates (CSAs) who are responsible for setting new customers up for success in their first 30 days on Zocdoc. The CSA team focuses on working with clients that are new to Zocdoc; focused on making a strong first impression and delivering value. The Sales Manager, Onboarding will be responsible for driving not just the results of the team, but also the culture in a way that is best for Zocdoc patients, providers, and employees. Successfully leading a growing sales team requires employing a high degree of autonomy to create repeatable and predictable processes. The successful candidate must possess the interpersonal and communication skills to build business partner level relationships with multiple stakeholders and other leaders in the healthcare industry that result in added value to Zocdoc. As a Sales Manager, Onboarding you will be expected to work with entry level team members, focusing on driving results and development. You will be responsible for helping coach, ramp, and develop team members to both drive top performing results and to build a strong business acumen.
You’ll enjoy this role if you are…
- Passionate about our mission of giving power to the patient
- Motivated by mentoring and coaching entry level sales professionals
- Performance minded, and love leveraging data to inform and validate your decisions
- A culture builder who understands and believes in building diverse and inclusive teams
- Comfortable with ambiguity and change, and understand that failure is directly tied to growth
- A collaborator, and open communicator that believes in building relationships regardless of title or tenure
Your day to day is…
- Effectively leading a Customer Success Associate team by:
- Assessing and developing talent in order to build a team of top performers
- Creating a positive, safe, and inclusive team culture, with a foundation built on trust and a commitment to continuous learning and development
- Delivering results while keeping team members motivated and holding people accountable.
- Creating scalable processes that make sense for the wide range of customer types and volume of customers onboarded
- Helping build and execute an onboarding process that takes into account the potential value of customers and the investment on our end
- Identifying strategies that drive additional revenue from our existing client base
- Leveraging Salesforce.com to track team metrics, maintain pipeline and forecast reports for your team and senior leadership
- Coaching, mentoring and developing individual team members to maximize their strengths
- Working cross-functionally with other department leaders to advocate for customer needs
You’ll be successful in this role if you have…
- Minimum of 1 year of selling experience; 3-5 years of selling experience preferred
- Minimum 2 years of experience managing a team (8+) of individual contributors
- Proven track record of building teams that hit targets and accomplish goals
- Demonstrated experience building & scaling strong teams that perform, and tout an inclusive, supportive, and collaborative culture
- Proven track record of working broadly across an organization, balancing multiple stakeholders across all tenure buckets (executive to individual contributor)
- Strong business acumen, and an appreciation for reporting and data fidelity
- Experience working autonomously
- A passion for healthcare and health systems, and a deep understanding of its complexity
- Excellent communication skills, both written and verbal
Benefits
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- L&D offerings + a free LinkedIn learning account
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Return to Office
The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!
