Practice Assistant

Estimated Pay Range: $20 - 23/hour

Job Responsibilities:

• The Practice Assistant is anessential member of the patient care team by supporting the providers with the delivery of high-quality health care to ambulatory patients

• Perform assigned duties in a fast-paced fluid environment

• Create a friendly and stress-free experience for clients through exceptional customer service and professional conduct

• Greet and check clients in and out at each visit

• Collect co-pay/co-insurance and private pay client payments

• Contact insurance to verify eligibility and coverage

• Provideaccurate benefit quote to client

• Handle incoming and outgoing calls

• Assist prospective clients by answering questions and inquiries about our practice

• Handling vital signs, such as weight, height, temperature, pulse, uranalysisand respiration rate

• Schedule client appointment via screening questions to best match a therapist to meet their needs and requests

• Provide paperwork to clients for completion, to include office policies and required documents for signature

• Prepare, update, and maintainaccurate client profiles utilizing theEMRsystem

• Maintain client HIPAA rights, and other protections of confidentiality and privacy

• Submit records to inquiring parties with documentation of proper release forms and materials

• Ensure prompt, accurate, and efficient handling of documents for filing and scanning

• Copy/scan/fax/email information as required

• Assist with communication between clients and providers

• Understanding of policies and procedures

• Maintains safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations

• Knowledge of emergency procedures and assist in crisis situations

• Perform other duties and responsibilities as requested by providers, therapists and office manager

Ideal Candidate Profile:

• Passionate about our mission and inspiring others

• Self-starter, for whom no task is too big or too small and takes ownership of their decisions

• Contribute to the collective effort both within own scope - and beyond - as needed

• Creative and strategic thinker

• A lifelong learner who believes in giving and receiving feedback to get better each day

• Organized & process-oriented

Qualifications/Skills:

• At least one year of experience working in a medical office and/or mental health is (preferred)

• Experience working with patients who are suffering from anxiety and depression (preferred)

• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting (preferred)

• Excellent communication skills and ability to work well with a team

• Excellent computer skills

Education and Experience Requirements:

• Associates or bachelor’s degree (preferred)

• Some experience in healthcare settings (preferred)

• Knowledge of working at a clinical setting (preferred)

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