Senior IT Service Delivery Analyst

Job Description

We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius.

You will work within the Service Delivery team, focussing on areas such as software licencing, audit management, supplier and contract oversight and internal IT asset tracking.

This non-technical, process focussed role plays a key part in ensuring compliance, minimising risk, and maintaining operational control over IT inventories and third-party services.

The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager.

Your responsibilities day to day will be…

• Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery.
• Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations.
• Support adherence to internal controls and compliance requirements.
• Manage IT contracts, tracking key dates, terms and service levels.
• Liaise with suppliers and vendors, resolving issues and monitoring performance.
• Analyse supplier performance, identifying and addressing issues and performance improvement opportunities where required.
• Maintain and update a central software licence register, to ensure compliance and timely renewals.
• Perform licence audits, ensuring accurate data is collected and submitted for timely renewals.
• Monitor licence usage and identify opportunities for optimisation and cost savings.
• Maintain an accurate internal IT asset register, including ownership, location and lifecycle status.
• Coordinate the return, redistribution and overall stock control of IT hardware.
• Conduct IT asset audits and ensure adherence to internal policies and procedures.

What do we expect of you?

• Experience with IT Service Delivery, IT asset management or IT procurement/licence management.
• Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment.
• ITIL v4 Foundation certification.
• Working knowledge of ITSM tools, asset databases and/or licence tracking systems.
• Experience managing vendor relationships and overseeing contract agreements.
• Excellent communication skills both written and verbal.
• Strong organisational and multitasking skills with a keen attention to detail.

Qualifications