Commercial Lines Service Manager

Job Description

It’s about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Commercial Lines Service Manager with Frost Insurance Agency role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Commercial Lines Service Manager with Frost Insurance Agency, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for managing the planning, organizing, staffing, and operating activities of the commercial lines division. Our managers have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.

What you’ll do:

• Provide stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files

• Conduct file audits to assure compliance with established workflow and procedures

• Allocate and adjust workloads between Commercial Account Managers, Commercial Account Representatives and Account Technicians as necessary

• Assist in the analysis of account risk for new and renewal accounts

• Give technical expertise to commercial lines staff

• Develop, implement, and monitor the training of the commercial lines staff

• Participate in the selection of new commercial lines employees

• Review subordinates' performances and conduct formal performance appraisals

• Participate in the creation of the annual commercial lines department strategic action plan and implement the tactical plan to meet established goals

• Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Texas P&C General Lines Agent license or ability to obtain within 90 days

• Proficient in Microsoft Office applications

• Excellent communication and organizational skills

• At least five years experience in commercial lines underwriting, marketing or account management or similar agency experience

Additional Preferred Skills:

• Bachelor's Degree

• Insurance professional designation such as CISR, ACSR, CIC, CRM, CPCU

• Prior experience in staff management

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.