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Full-Time

Customer Success Engineer

Confirmed live in the last 24 hours

Logz.io

Logz.io

51-200 employees

Data analytics and observability platform

Data & Analytics
Consulting
Venture Capital
Hardware
Enterprise Software
AI & Machine Learning
Biotechnology

Mid, Senior

Boston, MA, USA

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Microsoft Azure
Sales
Communications
Management
AWS
Data Analysis
Google Cloud Platform
Requirements
  • Obsessed about providing continuous value to customers; always thinking how to serve the customer better
  • Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
  • Strong written and verbal communication skills in English, as well as business and technical acumen
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Ad hoc travel for customer onsights
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience
Responsibilities
  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
  • Train and coach customers to a successful on-boarding process and ongoing usage
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion
  • Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Logz.io provides a platform for data analytics and observability, allowing businesses to analyze their data quickly and efficiently. The platform utilizes popular open-source monitoring tools like OpenSearch for log analytics, Prometheus for metric analytics, and OpenTelemetry and Jaeger for trace analytics. It caters to a diverse clientele, from small businesses to large corporations, including tech companies, financial institutions, and healthcare providers, all of whom require real-time data monitoring and analysis. Logz.io operates on a subscription or usage-based pricing model, generating revenue through high-performance log analytics, centralized metrics monitoring, and security event investigation. A key feature of the platform is its ability to filter out unnecessary data, which helps reduce costs and saves engineering time. Additionally, Logz.io is compatible with various cloud services, making it easy to integrate into existing systems.

Company Stage

Series E

Total Funding

$123.2M

Headquarters

Boston, Massachusetts

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-9%

2 year growth

-23%
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Simplify's Take

What believers are saying

  • The introduction of AI-driven features like IQ Assistant and Anomaly Detection for App 360 enhances the platform's efficiency and user experience.
  • Strategic partnerships, such as with Uptime.com, expand Logz.io's service offerings and market reach.
  • Continuous innovation, exemplified by the O11y GPT upgrade, positions Logz.io as a leader in the observability market.

What critics are saying

  • The crowded observability market requires Logz.io to continuously innovate to maintain its competitive edge.
  • Dependence on open-source tools could make Logz.io vulnerable to changes or issues within those tools.

What makes Logz.io unique

  • Logz.io leverages popular open-source tools like OpenSearch, Prometheus, and Jaeger, providing a familiar yet enhanced experience for users.
  • The platform's ability to reduce costs by filtering out unnecessary data sets it apart from competitors who may not offer such cost-saving features.
  • Logz.io's integration with various cloud services like Azure and AWS ensures seamless compatibility and ease of use for clients.