Full-Time

Customer Success Engineer

Posted on 7/29/2024

Logz.io

Logz.io

51-200 employees

Data analytics and observability platform

Data & Analytics
Enterprise Software
Cybersecurity

Junior, Mid

Boston, MA, USA

Hybrid position in Boston, MA.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Microsoft Azure
Data Science
AWS
Google Cloud Platform
Requirements
  • Obsessed about providing continuous value to customers; always thinking how to serve the customer better
  • Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
  • Strong written and verbal communication skills in English, as well as business and technical acumen
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Ad hoc travel for customer onsights
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience
Responsibilities
  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
  • Train and coach customers to a successful on-boarding process and ongoing usage
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion
  • Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Logz.io provides a platform for data analytics and observability, allowing businesses to analyze their data quickly and efficiently. The platform utilizes popular open-source monitoring tools like OpenSearch for log analytics, Prometheus for metric analytics, and OpenTelemetry and Jaeger for trace analytics. It caters to a diverse clientele, from small businesses to large corporations, including tech companies, financial institutions, and healthcare providers, all of whom require real-time data monitoring and analysis. Logz.io operates on a subscription or usage-based pricing model, generating revenue through high-performance log analytics, centralized metrics monitoring, and security event investigation. A key feature of the platform is its ability to reduce unnecessary data, which lowers costs and saves engineering time by simplifying observability tasks. Additionally, Logz.io is compatible with various cloud services, enhancing its integration capabilities.

Company Stage

Series E

Total Funding

$119.9M

Headquarters

Boston, Massachusetts

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • The enterprise monitoring market is projected to reach $80.26 billion by 2029.
  • Logz.io's AI Agent and IQ Assistant streamline troubleshooting, reducing manual data analysis time.
  • Growing cloud adoption increases demand for Logz.io's sophisticated monitoring solutions.

What critics are saying

  • Competition from established players like Datadog and New Relic threatens market share.
  • Rapid AI advancements may outpace Logz.io's integration capabilities, risking competitive edge.
  • Departure of key personnel like former CFO Itay Nebenzahl could disrupt operations.

What makes Logz.io unique

  • Logz.io integrates AI-driven tools like Anomaly Detection for proactive monitoring.
  • The platform offers end-to-end observability with features like Trace Quickview.
  • Logz.io combines open-source tools with AI for efficient data analysis and troubleshooting.

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