Full-Time

Ticketing Supervisor

AXS

AXS

501-1,000 employees

AXS is a global ticketing platform that utilizes integrated technology and


$56,147 - $60,000

Bonus

Junior

Denver, CO, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • 1+ years experience in ticketing operations, large scale entertainment and sporting events preferred
  • 1+ years in customer service in a fast paced environment or related experience
  • Ability to adapt to a new environment and learn new systems
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees
  • Service oriented and strong organizational skills
  • Highly computer literate, including proficiency in Microsoft Office and other web-based software
Responsibilities
  • Adhere, communicate, and reinforce the policies and procedures of AXS, the City of Denver, and related properties
  • Liaise between AEG, Live Nation, and various promoters with the AXS staff on building and maintaining events including management of updates to holds, maps, capacities, etc on behalf of the City of Denver
  • Build and manage event builds to ensure deadlines for presales and on sales are met
  • Ensure pre and post show reporting and post show settlement is accurate and timely, working with finance teams to provide necessary backup documentation and reports pre and post event
  • Schedule and attend pre-event walkthrough meetings with venues to ensure a thorough and comprehensive evaluation of the space and equipment needed to perform box office operations
  • Perform pre and post-event check list to include, but not limited to: Preparing ticketing seller banks, preparing will call, coordinating with fan clubs on box office needs, verify and count all ticket seller reconciliations, reconcile consignment tickets, send post event reports to clients and promoters
  • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs
  • Facilitate ticketing initiatives including fan club sales, VIP ticketing packages, venue & artist presales, promotional offers, and internal sales processing including group and season ticket orders
  • Oversee box office operation and management during performances including being responsible for box office safe and all monies inside
  • Ensure appropriate staffing levels to best manage labor costs while maintaining high standards of outstanding guest service for box office staff
  • Create a positive team environment within the department
  • Resolve customer service issues as necessary
  • Ensure ADA compliant ticketing practices
  • Report and follow up on any ticketing equipment repair issues
  • Perform other duties and responsibilities as assigned

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

18%

2 year growth

28%