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Full-Time

Senior Manager of Problem Management Operations

Confirmed live in the last 24 hours

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Compensation Overview

$130k - $260kAnnually

Senior, Expert

Bethesda, MD, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Agile
Communications
Management
Tableau
Requirements
  • Bachelor's degree or equivalent work experience
  • 6+ years of experience in leadership positions with proven record of accomplishment in managing portfolios
  • 6+ years in supporting major product portfolios
  • 5+ years with agile methodologies
  • 2+ years of experience hiring, managing, and developing associates.
  • Knowledge of business intelligence / reporting tools such as PowerBI, Grafana, Tableau, Superset is required.
Responsibilities
  • Lead, mentor, and develop a team of problem management professionals with expertise in the insurance sector. Foster a collaborative environment that promotes innovation and continuous learning.
  • Oversee the end-to-end problem management process, ensuring timely and effective resolution of incidents and root cause analysis. Drive the team to identify recurring issues and implement long-term solutions.
  • Partner with cross-functional teams, including Product Management, IT Operations, and Business Units, to align problem management activities with business objectives and ensure seamless communication and collaboration.
  • Identify opportunities for process optimization within problem management and across the organization. Implement best practices and industry standards to enhance efficiency and effectiveness.
  • Develop and maintain metrics, dashboards, and reports to monitor problem management performance. Provide insights and recommendations to senior leadership based on data-driven analysis.
  • Proactively identify potential risks and issues related to problems. Develop strategies to mitigate risks and ensure business continuity.
  • Ensure that problem management activities are aligned with customer needs and expectations. Strive to enhance the customer experience by minimizing the impact of issues on business operations.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, as well as home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The goal of GEICO is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • GEICO's strong financial performance, as evidenced by its recent $1.78 billion profit in Q2, indicates robust business health and growth potential.
  • The company's new fan engagement platform with MLB could enhance brand visibility and customer engagement.
  • Recognition of military service members through awards highlights GEICO's commitment to community and social responsibility, potentially attracting a loyal customer base.

What critics are saying

  • Allegations of discriminatory practices and ongoing legal challenges could damage GEICO's reputation and lead to financial penalties.
  • The competitive landscape in the insurance industry, with strong players like State Farm and Progressive, requires continuous innovation to maintain market share.

What makes Geico unique

  • GEICO's direct-to-consumer model allows it to offer competitive rates by eliminating intermediaries, unlike many traditional insurance companies.
  • The company's extensive online presence and user-friendly website provide a seamless customer experience for managing policies and filing claims, setting it apart from competitors.
  • GEICO's memorable advertising campaigns have significantly boosted brand recognition and customer loyalty, a competitive edge in the crowded insurance market.