Full-Time

Senior Manager of Problem Management Operations

Confirmed live in the last 24 hours

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Compensation Overview

$130k - $260kAnnually

Senior

H1B Sponsorship Available

Bethesda, MD, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Tableau
Data Analysis
Requirements
  • Bachelor's degree or equivalent work experience
  • 6+ years of experience in leadership positions with proven record of accomplishment in managing portfolios
  • 6+ years in supporting major product portfolios
  • 5+ years with agile methodologies
  • 2+ years of experience hiring, managing, and developing associates
  • Experience using quantitative and qualitative data to inform decisions and drive change
  • Attention to detail and ability to adapt to ongoing change
  • Proven experience in managing and leading high-performing teams
  • Deep understanding of insurance business processes, systems, and regulatory requirements
  • Excellent problem-solving skills with a strategic mindset
  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
  • Proficiency in problem management tools and methodologies
  • Demonstrated experience influencing leadership and setting expectations for large cross-functional initiatives
  • Knowledge of business intelligence / reporting tools such as PowerBI, Grafana, Tableau, Superset is required
  • Must be able to analyze, troubleshoot, conceptualize and report on data at all levels (e.g. run the business vs executive summaries)
Responsibilities
  • Lead, mentor, and develop a team of problem management professionals with expertise in the insurance sector. Foster a collaborative environment that promotes innovation and continuous learning.
  • Oversee the end-to-end problem management process, ensuring timely and effective resolution of incidents and root cause analysis. Drive the team to identify recurring issues and implement long-term solutions.
  • Partner with cross-functional teams, including Product Management, IT Operations, and Business Units, to align problem management activities with business objectives and ensure seamless communication and collaboration.
  • Identify opportunities for process optimization within problem management and across the organization. Implement best practices and industry standards to enhance efficiency and effectiveness.
  • Develop and maintain metrics, dashboards, and reports to monitor problem management performance. Provide insights and recommendations to senior leadership based on data-driven analysis.
  • Proactively identify potential risks and issues related to problems. Develop strategies to mitigate risks and ensure business continuity.
  • Ensure that problem management activities are aligned with customer needs and expectations. Strive to enhance the customer experience by minimizing the impact of issues on business operations.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, and offers home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The company's goal is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

1936

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into North Texas boosts GEICO's commercial insurance capabilities.
  • AI integration in claims processing reduces costs and improves operational efficiency.
  • Growing demand for cybersecurity insurance presents new product opportunities for GEICO.

What critics are saying

  • Regulatory scrutiny and penalties for data breaches may harm GEICO's reputation.
  • Departure of key marketing personnel could disrupt customer acquisition strategies.
  • Unresolved claims, like the stolen car case, may lead to negative publicity.

What makes Geico unique

  • GEICO's direct-to-consumer model offers competitive rates by eliminating intermediaries.
  • Strong online presence allows easy policy management and claims filing for customers.
  • Memorable advertising campaigns enhance brand recognition and customer loyalty.

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