Full-Time

Associate – Member Services Financial Ops

HSA Bank

HSA Bank

501-1,000 employees

Administers health savings and related accounts

Compensation Overview

$20 - $21/hr

+ Incentive Compensation

Manitowoc, WI, USA

In Person

Category
Operations & Logistics (1)
Required Skills
Customer Service
Requirements
  • High school diploma or GED required.
  • 0-2 years experience in banking or financial services industry required.
  • H.S. Diploma or General Education Degree (GED) required.
Responsibilities
  • Process customer contributions and invoice payments received via paper check within designated regulations.
  • Perform accountholder and business partner outreach to resolve contribution issues.
  • Communicate and reinforce changes in operational policies and procedures.
  • Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment.
  • Participate in project testing or as subject matter expert as required.
  • Prioritize and perform multiple tasks at the same time.
  • Take ownership of escalated issues and report systems or policy issues to appropriate parties.
  • Act as an advocate for the customer by submitting feedback through appropriate channels.
  • Consistently meet/exceed all customer service standards.
  • Model behavior consistent with Operations customer service standards, policies, and procedures.
  • Assist other Member Services teams when needed or requested.
  • Other duties as assigned by Supervisor/Manager
Desired Qualifications
  • Advanced degree – Associates, Bachelors, Masters, etc. – preferred.
  • 2 years’ experience in data entry, in a finance or healthcare setting preferred.
  • Experience in cash handling or balancing preferred.
  • Experience processing invoices preferred.
  • Proficient in QuickBooks is a plus.
  • 0-2 years experience in balancing and account reconciliation preferred (experience qualifications).

HSA Bank provides health savings account products and related consumer-benefit accounts (HSAs, FSAs, HRAs, and more) and administers them for over 3 million members nationwide. It delivers digital tools and personalized insights to help individuals, employers, and partners manage healthcare finances, reduce costs, and improve access to care. The company differentiates itself through two decades of experience, a broad suite of accounts, a strong focus on user experience, and its affiliation with Webster Bank. Its goal is to help people confidently engage with their health and wealth by offering simple, effective account solutions and guidance that drive tangible outcomes.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Sheboygan, Wisconsin

Founded

1913

Simplify Jobs

Simplify's Take

What believers are saying

  • SecureSave acquisition positions HSA Bank as largest ESA provider nationwide.
  • Partnership with Employee Navigator on August 23, 2022, simplifies benefits administration.
  • Bend HSA acquisition on February 16, 2022, bolsters cloud-based HSA solutions.

What critics are saying

  • UMB Healthcare Services' acquisition of Old National Bank's $500M HSA business erodes market share.
  • Fidelity Investments' zero-fee HSAs pull employer groups from HSA Bank's platform.
  • SecureSave integration failures cause client attrition within 12-18 months.

What makes HSA Bank unique

  • HSA Bank acquired SecureSave on December 4, 2025, expanding into employer-sponsored ESAs.
  • HSA Bank launched tuition reimbursement accounts to cover employee education costs tax-free.
  • HSA Bank offers Emergency Savings Accounts using automation for employee financial wellness.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at HSA Bank who can refer or advise you

Benefits

Performance Bonus

Remote Work Options

Company News

Business Wire
Dec 5th, 2025
HSA Bank Acquires SecureSave

HSA Bank, a division of Webster Bank N.A. (“Webster Bank”), and Webster Financial Corporation (NYSE: WBS), the holding company for Webster Bank, today announ...

Business Wire
Mar 19th, 2024
Hsa Bank Expands Benefits Offered To Support Employee Financial Well-Being

MILWAUKEE--(BUSINESS WIRE)--HSA Bank, a division of Webster Bank, N.A., announced today that it will offer an Emergency Savings Account (ESA) solution, an employer-sponsored benefit to help employees save for unexpected expenses. According to a recent survey from Webster Bank, a majority of Americans (57%) say saving for emergencies is a top financial priority, however, nearly one-third (31%) do not have an emergency fund. Additional research from PwC found that financially stressed employees are twice as likely to be looking for a new job. These new consumer-owned bank accounts use automation and behavioral science to create incentive employer programs that encourage employees to build emergency savings. Funds are accessible whenever they are needed and have no restrictions to what they can be spent on. As an after-tax funded account, employers can offer optional incentives like signup, matching and milestone bonuses

Human Security for All
Dec 13th, 2023
Safeguarding the Human Experience Through Technology: HS4A Returns to CES 2024

The Consumer Technology Association (CTA), the producer of the Consumer Technology Show (CES), is a proud partner with HS4A in a first-of-its-kind partnership and has adopted the theme of human security for the second year running.

Yahoo Finance
Nov 24th, 2023
A 31-Year-Old Millionaire Who Has 7 Different Types Of Investment Accounts Says That His Hsa Is 'My Favorite By Far' — And Explains How He'S Using It To Build Long-Term Wealth

Brennan Schlagbaum quit his CPA job in 2021 to run his business Budgetdog full-time. Courtesy of Brennan SchlagbaumBrennan Schlagbaum and his wife paid off six-figures in debt and now have a net worth of nearly $2 million.The couple invests in index funds across various investment accounts, from IRAs to a brokerage account.Of all of his different types of accounts, his favorite is his health savings account (HSA).Brennan Schlagbaum has a simple approach to investing — he puts most of his money in three index funds — but he does have a lot of accounts to juggle.The 31 year old, who paid off more than $300,000 worth of debt with his wife Erin before building a net worth of nearly $2 million, has his investments spread across seven different types of accounts.He and Erin have three types of retirement accounts: two individual retirement accounts (IRAs), a solo 401(k), which is an individual 401(k) plan specifically for business owners like Brennan who don't have employees, and Erin's employee stock ownership plan (ESOP) from her previous employer.Additionally, they have a health savings account (HSA), a taxable brokerage account, a 529 plan (a type of investment plan that offers tax-free earnings and withdrawals for qualified educational expenses), and a high-yield savings account, which is where they set aside money for property taxes that they owe at the end of each year."Since we don't have a mortgage, we owe property taxes at year end," explained Schlagbaum. He and Erin, who own their primary residence in Texas outright, owe $12,000 in property taxes each year, so they send $1,000 a month to a high-yield savings account to cover that expense. High-yield savings accounts, which earn multiple times more than a traditional savings account, typically return between 3.40% APY and 4.25% APY.Of all of his accounts, "my HSA is my favorite by far," said Schlagbaum, who quit his CPA job in 2021 to focus on his financial education business Budgetdog full-time.Insider verified the Schlagbaums net worth by looking at account screenshots and a copy of their personal balance sheet.Story continuesMaxing out his HSA, not touching the money, and letting it grow tax-freeAn HSA is a savings vehicle that lets you contribute pre-tax dollars for health costs, but it can also be used as an investment tool and to supplement your retirement accounts.Similar to an IRA, you can make annual contributions to an HSA (the contribution limits for 2023 are $3,850 for individuals and $7,750 for families) and you get significant tax perks. In the case of an HSA, you actually get a triple tax advantage: You can contribute pre-tax dollars (which reduces your taxable income), your contributions and earnings grow tax-free over time, and you can withdraw your money tax-free to cover qualified medical expenses. (Also like an IRA, you can invest your HSA balance in mutual funds, stocks, or ETFs, depending on what the plan offers.)If you withdraw money for something other than a qualified medical expense (which include things like doctor's office visits and co-pays, lab fees, and vaccines), you'll pay ordinary income taxes on the withdrawal and owe a 20% early withdrawal penalty

HRMorning
Nov 16th, 2023
New 2024 FSA and HSA limits: What HR needs to know

The IRS recently announced increases for both HSA and FSA contribution limits for 2024, as well as other guidelines.