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Senior Technical Consultant
Platform, Federal
Confirmed live in the last 24 hours
Locations
Remote in USA • Baltimore, MD, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bootstrap
JavaScript
HTML/CSS
Leadership
Management
Sales
Requirements
  • United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
  • 5+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Experience with data management, database design, and database concepts
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
Responsibilities
  • Creation and delivery of Platform solutions that take into account long-term technical architecture, process design, and ServiceNow technical standards
  • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
  • Lead customer design workshops across multiple ServiceNow Platform products and capabilities
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components
  • Prepare all customer-facing deliverables focused on the technology and responsible for the quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
  • Up to 50% travel annually, driven by customer needs and internal meetings
ServiceNow

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.