Key Accounts Manager

Join us as a Key Accounts Manager A&H (Accidents & Health business) Spain to play an influential role in driving sales growth.

Where you can make an impact: KAM A&H Spain

• Focus on nurturing relationships with key clients in Spain and support their business needs. A structured approach to account management, by handling current sponsor activity and new opportunities.

• Onboard and takeover business won by Partnerships, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing. In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) – actively meeting and building connections with potential partners whenever is needed.

• Client Management: Analyze, track, and execute digital marketing and direct marketing campaigns. Oversee reporting and perform all tasks related to the campaign management, both internal and external.

• Sales and Account Development: Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans. Meet with partners, identify their needs, and incorporate these insights into your sales pitches.

• Client Retention: Focus on persistency and retaining clients, while identifying opportunities for growth within existing accounts. Participate actively in the Telemarketing Revamp Plan, current focus of DDM strategy to improve portfolio persistency and growth.

• Operational Excellence: Vendor interaction (fulfillment, digital marketing agency, digital developers, call centers among other)

• Problem-Solving: Take ownership of client challenges, resolving them in a timely and professional manner.

• Risk Mitigation & Controls: Work closely with internal teams to meet client needs and ensure smooth account operations. Comply with key regulatory and risk management responsibilities, by implementing AIG underwriting policies, practices, and procedures.

About the role

You will report to the Head of Digital & Direct Marketing for Iberia. As a Key Account Manager, you will focus on nurturing relationships with key clients in Spain and support their business needs. Success in this role requires a structured approach to account management, excellent communication skills and ideally fluency in both Spanish and English. You will collaborate with the broader Iberia team to deliver seamless customer experiences and maintain high levels of client satisfaction.

You will contribute by handling current sponsor activity and new opportunities. Among other responsibilities, the role will handle the distribution via partnerships, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing.

In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) – actively meeting and building connections with potential partners whenever is needed.

Job Responsibilities

• Client Management: Act as the primary point of contact for key clients, managing relationships and ensuring client satisfaction.

  • The primary objective of this position is to analyze, track and execute digital marketing and direct marketing campaigns.

  • The role will oversee reporting and perform all tasks related to the campaign management, both internal and external.

• Sales and Account Development: Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans. Meet with partners, identify their needs, and incorporate these insights into your sales pitches.

  • Implement and manage digital & telemarketing acquisition campaigns with current and new sponsors.

  • Support or handle direct marketing programs by any channel, to promote customer acquisition or cross-sell of products and services.

  • Prepare marketing material for client’s communication.

  • Participate in the execution of Partnerships & DDM acquisition Plan and budget drivers.

• Client Retention: Focus on persistency and retaining clients, while identifying opportunities for growth within existing accounts.

  • Participate actively in the Telemarketing Revamp Plan, current focus of DDM strategy to improve portfolio persistency and growth.

  • Monitor and act on all aspects related to the P&L of your accounts.

• Operational Excellence: Vendor interaction (fulfillment, digital marketing agency, digital developers, call centers among other)

  • Manage renewals and contract updates, ensuring seamless delivery of services.

  • Work with development teams (internal and external) to set up or adapt sales platform to sponsors or campaigns.

  • Manage telemarketing providers, ensuring campaign targets are met.

  • Manage digital partners.

• Problem-Solving: Take ownership of client challenges, resolving them in a timely and professional manner.

  • Accountable for profitability of acquisition campaigns.

  • Be proactive, raise your hand and point solutions.

• Collaboration: Work closely with internal teams to meet client needs and ensure smooth account operations.

  • Maintain focus on industry practices, developments, and pricing.

  • Ensure that AIG customers are treated fairly in accordance with AIG standards and maintain high service levels to both internal and external customers.

  • Produce accurate and timely management information for senior management and sponsor.

  • Perform market research projects.

  • Participate in product development or product enhancement process.

Comply with key regulatory and risk management responsibilities, by implementing AIG underwriting policies, practices, and procedures.

What you’ll need to succeed

• Relevant experience in Account Management, with extensive understanding of Digital, Direct Marketing & Telemarketing.

• Language skills: must be fluent in Spanish and English (Portuguese would be a plus).

• Experience in developing, managing and maintaining Partnerships

• Solid understanding of digital marketing including web, mobile, content management, media, and advertising.

• Understanding of embedded insurance distribution, will be a key differentiator.

• Ability to recognize potential opportunities and needs in prospective partners. This includes crafting and delivering compelling sales pitches to present AIG’s products and business model.

• Ability to optimize product offerings in partner sales channels, identifying opportunities for upsell and expanding product lines.

• Proven relationship management skills and a track record of achieving exceptional sales results.

• Proven ability in developing and executing sales and distribution plans.

• Strong commercial skills in analysing; planning; strategy; key relationships; and performance management.

• Ability to analyze and monitor financial performance of accounts. A strong understanding of budgets, forecasting, and profitability is essential to drive positive business outcomes.

• Ability to read and analyze P&L statements with an understanding of the key performance indicators.

• Good risk analysis and technical skills.

• Deliver measurable success and strives for continuous improvement. Whether it’s achieving revenue targets, growth targets, client satisfaction, or renewal rates.

• Strong interest in digital marketing, data analytics and data-driven business performance management.

• Demonstrated success in using research, analytics, and testing methodologies to make business decisions.

• Strong focus on resolving client issues professionally and ensuring client satisfaction.

• Experienced in the management of integrated marketing and cross-discipline marketing concepts from creation to implementation.

• Experienced in telemarketing acquisition and lead generation activities.

• Contact center Management.

• Insurtech and Digital agencies relationship management

• Establish and leverage strong relationships with clients, support areas and vendors.

• Strong written, verbal communication and interpersonal skills.

• Awareness of legal and compliance issues.

• Highly organized, with a strong attention to detail and ability to manage multiple accounts.

• Outstanding skills in business computing (MS Word, MS Excel, MS PowerPoint) and digital analytics tools, particularly digital marketing, content management and tracking tools.

• Able to internally engage with Local & Regional Leadership.

• Integrator: Collaborate with multiple technical, functional, distribution and client/broker management resources, local, regional, and global, across the wider business.

• Drive a culture that promotes collaboration, diversity, and inclusion.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

SM - Sales & MarketingAIG Europe S.A. (Spain branch)