UX Research Operations Coordinator
Posted on 2/7/2024
GlossGenius

51-200 employees

Company Stage

Series C

Total Funding

$70.6M

Founded

2016

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

14%

1 year growth

50%

2 year growth

195%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Communications
CategoriesNew
Operations & Logistics
UI/UX & Design
Requirements
  • Firsthand experience in a UX Research Operations or UX Research role
  • Previous experience in a customer-facing role and proven experience building strong client relationships
  • Previous experience with process documentation
  • Familiarity with UX Research methodologies and process
  • Excellent communication skills
Responsibilities
  • Own the day-to-day management and facilitation of design partners and rolling research programs
  • Coordinate and consolidate needs from internal teams, prepare partnership and research session agendas, and schedule and facilitate all sessions
  • Track design partner and research participant information and activities
  • Act as the point of contact for design partners and research participants, and build effective and long-lasting relationships with them
  • Ensure design partners and research participants stay engaged with relevant communications and have a positive experience with GlossGenius
  • Support end-to-end research process by coordinating the sampling, screening, and recruitment of research participants, logistics, and tools to organize qualitative and quantitative research data and insights
  • Maintain and create UX research documentation, handbooks and templates, and repository/archive
Desired Qualifications
  • Organized and detailed oriented, able to manage multiple projects at the same time