Full-Time

Senior IT Support Administrator

Posted on 8/28/2024

Guidepoint

Guidepoint

1,001-5,000 employees

Connects businesses with specialized advisors

Consulting
Financial Services

Senior

London, UK

Role will be based in the London office.

Category
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
Customer Service
Requirements
  • 8-10 years of experience providing IT support in a corporate office environment
  • Significant experience and proficiency using and administering the Microsoft 365 suite of applications, plus Windows 10 / 11
  • Familiarity with Microsoft admin centers such as Azure AD / Entra, Endpoint Manager / Intune, and Security
  • Confident troubleshooting common to complex networking issues
  • Excellent customer service orientation, communication skills, and the ability to work effectively in a small team environment
  • Capable of managing multiple tasks simultaneously in a fast-paced atmosphere, with a positive and proactive attitude
Responsibilities
  • Provide comprehensive, top-tier support to both remote and onsite employees with an emphasis on customer service, including troubleshooting software, hardware, mobile devices, and network related issues
  • Launch and maintain the new London office’s infrastructure, support engineering, and assist local employees with their various needs
  • Maintain support duties through an online ticket management system
  • Employ Microsoft admin portals like Azure AD / Entra and Endpoint Management / Intune for managing security groups related to access, SSO, and application deployment
  • Maintain a knowledge base consisting of documentation and administration procedures
  • Participate in mitigation of email-based threats through use of industry-adopted security tools like Avanan, Microsoft Defender; responsibilities include releasing or recategorizing emails and submitting them for review and reclassification by Microsoft when incorrectly flagged as a threat
  • Troubleshoot issues with video conferencing rooms and equipment, ensuring all systems function optimally for seamless virtual meetings and presentations
  • Coordinate with Human Resources, Endpoint, and M365 Service teams for the onboarding and offboarding of employees

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its users. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for expert networks in niche industries boosts Guidepoint's market potential.
  • Expansion into new markets like Dubai and Beijing enhances Guidepoint's global presence.
  • Real-time data analytics tools like 'Qsight Market View' align with data-driven decision trends.

What critics are saying

  • Emerging expert networks offering lower-cost services threaten Guidepoint's market share.
  • Rapid expansion into new markets may lead to operational inefficiencies.
  • Significant investment in new products like 'Qsight Market View' may not yield expected returns.

What makes Guidepoint unique

  • Guidepoint offers a vast network of over 1.5 million experts globally.
  • The company provides tailored research solutions across more than 150 industries.
  • Guidepoint's compliance platform ensures secure and appropriate client-to-advisor interactions.

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Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

INACTIVE