Simplify Logo

Full-Time

Senior IT Support Administrator

Confirmed live in the last 24 hours

Guidepoint

Guidepoint

1,001-5,000 employees

Connects businesses with specialized advisors

Consulting
Data & Analytics

Senior

London, UK

Role will be based in the London office.

Category
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
Customer Service
Requirements
  • 8-10 years of experience providing IT support in a corporate office environment
  • Significant experience and proficiency using and administering the Microsoft 365 suite of applications, plus Windows 10 / 11
  • Familiarity with Microsoft admin centers such as Azure AD / Entra, Endpoint Manager / Intune, and Security
  • Confident troubleshooting common to complex networking issues
  • Excellent customer service orientation, communication skills, and the ability to work effectively in a small team environment
  • Capable of managing multiple tasks simultaneously in a fast-paced atmosphere, with a positive and proactive attitude
Responsibilities
  • Provide comprehensive, top-tier support to both remote and onsite employees with an emphasis on customer service, including troubleshooting software, hardware, mobile devices, and network related issues
  • Launch and maintain the new London office’s infrastructure, support engineering, and assist local employees with their various needs
  • Maintain support duties through an online ticket management system
  • Employ Microsoft admin portals like Azure AD / Entra and Endpoint Management / Intune for managing security groups related to access, SSO, and application deployment
  • Maintain a knowledge base consisting of documentation and administration procedures
  • Participate in mitigation of email-based threats through use of industry-adopted security tools like Avanan, Microsoft Defender; responsibilities include releasing or recategorizing emails and submitting them for review and reclassification by Microsoft when incorrectly flagged as a threat
  • Troubleshoot issues with video conferencing rooms and equipment, ensuring all systems function optimally for seamless virtual meetings and presentations
  • Coordinate with Human Resources, Endpoint, and M365 Service teams for the onboarding and offboarding of employees

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations, surveys, and in-person engagements. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients, which include institutional investors, corporations, and legal firms. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. Guidepoint's goal is to provide fast, accurate, and customized insights that help clients make informed decisions and navigate uncertainty in their business strategies.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Guidepoint's continuous global expansion, including new offices in Dubai, Beijing, and Sydney, indicates strong growth and increased market presence.
  • The launch of innovative tools like 'Qsight Market View' enhances Guidepoint's value proposition by providing real-time, actionable market data.
  • Strategic hires, such as Yanni Yang as Director, Head of China, bolster Guidepoint's leadership and expertise in key markets.

What critics are saying

  • The competitive landscape of expert networks is intense, requiring Guidepoint to continuously innovate to maintain its edge.
  • Rapid global expansion may strain operational resources and lead to integration challenges.

What makes Guidepoint unique

  • Guidepoint's network of over 1.5 million experts across 150 industries provides unparalleled access to specialized knowledge, setting it apart from competitors with smaller networks.
  • The company's ability to offer tailored research solutions, including one-on-one consultations and surveys, ensures highly customized and actionable insights for clients.
  • Guidepoint's innovative tools like 'Qsight Market View' for real-time market sizing demonstrate its commitment to leveraging technology for superior market intelligence.

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.