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IT Network Engineer
Phoenix, AZ Office
Posted on 1/2/2023
Phoenix, AZ, USA
Experience Level
Desired Skills
  • Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
  • Technical certifications will be given preference (CompTIA Network+ / Security+ / Cloud+, Cisco Certified Network Administrator, OKTA Certified Professional/Administrator)
  • 5+ years of experience in IT Operations and/or SaaS Operations
  • A solid understanding of SOC2 compliance
  • 3+ years of experience in configuration and administration of medium/large scale OKTA SSO installations, including secure password management practices, role and group management practices and integration practices
  • Experience in administering Google Suite, Slack, Zoom and other SaaS tools for a company of 300+ employees
  • Hands-on experience with Kandji MDM and/or other MDM solutions
  • Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control
  • High degree of confidence in troubleshooting hardware and software issues for macOS and Windows devices
  • Clear and engaging communication style of building positive relationships across the Fictiv organization
  • Ability to prepare, coordinate, track, and communicate project deliverables and identify those deliverables at risk of missing a given deadline
  • Be able to make decisions, meet targets and work under pressure
  • Great attitude when dealing with difficult people and good at building strong trust based relationships with stakeholders
  • Adept at shifting priorities while maintaining a high degree of organization and control
  • Ability to manage multiple tasks and projects simultaneously
  • Ability to recommend actionable insights from assigned projects and helpdesk requests
  • Ability to travel to Fictiv locations as required. Minimal projected travel is less than 25%
  • Demonstrated ability to work with geographically diverse and dispersed teams
  • Work with offshore team members to ensure IT support, security and management needs are seamlessly met
  • Excellent verbal and written communication skills
  • You're Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture
  • You're Collaborative - It is expected that you will partner with various departments to ensure organizational needs are met and to develop strategic programs
  • You will serve as an Advocate - In the role, you will solicit and listen to concerns, and take an active role in resolving problems
  • Integrate new and current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, Marketo, ADP, Outreach, Wordpress and more)
  • Develop automation workflows within OKTA to streamline employee lifecycle tasks (on-boarding/off-boarding/access provisioning), team and group assignments
  • Assist in managing new and current SaaS platforms (including Google Suite, Zoom, Slack, MDM and more)
  • Design, configure and deploy a company wide VPN solution
  • Create and deploy certificates and access controls for VPN solutions
  • On site deployments of Networking Services (WAN, LAN and site to VPC), using Cisco Meraki equipment
  • Site location deployments of Security and Access Controls (facilities access), using Openpath and video monitoring equipment
  • Contribute to the development of IT Operations run-books and knowledge base
  • Enforce security policies and procedures to ensure SOC 2 compliance
  • Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA
  • Hardware inventory maintenance, tracking including assignment, provisioning and surplus tracking
  • Educate, support and train employees on policies and procedures, including new hire orientation
Desired Qualifications
  • Experience in ISO27001 compliance is a plus

51-200 employees

Digital manufacturing ecosystem
Company Overview
At Fictiv, they believe there is a right way to build a healthy company and the first step for them is to create a foundation of values that all team members share and uphold in words, thoughts and actions.
  • Free catered lunch, snacks, and drinks
  • Learning and development stipend
  • Paid parental leave
  • Equity options
  • Wellness stipend
  • Paid volunteer days
Company Core Values
  • Creator spirit
  • Service mentality
  • Constantly seeking to learn
  • Grit
  • Compassion for others