See yourself at Twilio

Join the team as our next Senior Director, Talent Development.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

We are seeking a leader who will own the strategy, design and execution of enterprise-wide learning and development initiatives. The Senior Director of Talent Development will lead the talent and leadership development team to design and build solutions that amplify the development experience to better identify, grow, and retain our leaders and talent in a remote environment.

This individual will focus on creating innovative, effective, and scalable programs that support employee growth & leadership development. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development, with the ability to assess business needs and align training programs with strategic organizational goals.

Specifically in the first year focusing on:

• Designing and developing a complete leadership development offering based on our newly created Leadership Expectations. You will leverage our Leadership Expectations to ensure a high caliber of leadership, and support our leaders in their development with targeted coaching and targeted learning opportunities. 
• Foster a culture of continuous learning, define Twilio’s learning philosophy, and develop and execute Twilio’s learning strategy in alignment with organizational goals.
• Operating our Learning & Development team at scale to meet the needs of Twilions, Teams and Twilio. These programs will focus on building necessary skills and offering career advancement opportunities to ensure sustained growth.

Responsibilities

In this role, you’ll:

• People Leadership: lead, coach and develop a team to create even greater breadth and depth in Learning & Development programs and processes.
• Strategic and Scalable Program Leadership: design and implement pilot programs; create program vision, measurement approach, project plans, change management plans, while planning for global scalability and alignment to our Twilio Magic values. Scope includes:  Manager Development, Leadership Development, and Development for all. Report on learning outcomes, ROI, and overall employee development progress to senior leadership.
• Learning and Development: Drive data-driven development approaches for all employee segments, with emphasis on equipping our people leaders to help all Twilions thrive. Enable digital/virtual learning through our LMS and other virtual platforms. 
• Stakeholder Management: Build trusting relationships, work closely with HR Business Partners, People team COEs, and business leaders – tailoring learning programs from individual contributors through executives, and building or iterating on talent development processes.  Collaborate with external vendors to supplement in-house L&D initiatives and ensure the delivery of cutting-edge programs.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 15+ years of experience in Leadership, Talent and/or Organizational Development;

• 5+ years in a leadership capacity where you created global strategies and delivered proven leadership development impact
• Strong executive presence and the ability to influence and align the executive team;
• A thought leader in the leadership development field with a natural curiosity for leveraging leading edge practices across multiple fields and industries;
• Extensive experience building and facilitating talent development solutions across multiple modalities 
• Ability to navigate horizontally in the organization and create strong collaborative, cross-functional relationships;
• Strong communication and stakeholder management skills.

Desired:

• Broad global experience;
• Executive coaching experience desirable;
• An MBA or masters in leadership, organizational psychology or a related field preferred.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $199,040.00-$248,800.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area):$210,720.00- $263,400.00
• Based in the San Francisco Bay area, California:$234,160.00-$292,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until 12/2/2024 but may change based on business needs.