Manager – Underwriting Support

IAT Insurance Group has an immediate opening for a Manager, Underwriting Support to work out of one of the following IAT office locations:

• Scottsdale, Arizona
• Rolling Meadows, Illinois
• Kansas City, Missouri
• Omaha, Nebraska

This role is primarily responsible for the strategic and operational leadership for Operations staff supporting the Management Liability business segment. The role ensures scalable, efficient and high-quality underwriting support services while driving process improvement, workforce planning, and cross functional alignment with underwriting and operations leadership.   

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities:

• Leadership & Strategy: Lead, mentor and develop account managers and supervisors.  Establish team goals, performance metrics and capacity plans aligned with business objectives. Drive a culture of accountability, quality and continuous improvement.
• Operational Excellence: Oversee end to end underwriting support operations new business set up, policy issuance, renewals and endorsements. Ensure consistent application of procedures, workflows and best practices. Manage volume fluctuations and resource allocation to support underwriting demand.
• Quality, Risk & Compliance: Own quality management processes, including audits, remediation and reporting. Ensure regulatory compliance, internal controls and adherence to underwriting guidelines. Identify operational risks and implement mitigation strategies.
• Process Improvement & Transformation: Lead process optimization initiatives to improve efficiency, accuracy and customer experience. Partner with technology and  underwriting teams on system upgrades, automation and data initiatives. Analyze KPIs and performance data metric trends to inform decisions and improvements.
• Stakeholder Management: Serve as a key operational partner to underwriting leadership. Communicate performance, risks, and recommendations to senior leadership. Collaborate to support product growth and operational initiatives.
• Financial and Resource Management: Support budget planning, forecasting and vendor or outsourcing strategies as applicable. Optimize staffing models and leverage tools/automation to manage costs and scale operations

Qualifications:

Must Have:

• Associate’s degree
• 5+ years of underwriting or insurance operations experience
• 3+ years of people management experience, managing supervisors or a large team
• Strategic mindset with hands-on operational expertise
• Strong leadership and change management capabilities
• Advanced analytical and problem-solving skills  
• Project and process management skills
• Deep understanding of underwriting workflows and insurance systems
• Excellent executive level communication and stakeholder management skills
• Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the above requirements
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes

Preferred to have:

• Bachelor’s degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We maintain a drug-free workplace and participate in E-Verify.

Compensation:

Please note, that the annual gross salary range associated with this posting is $80,800 – $127,900. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more. 

To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We maintain a drug-free workplace and participate in E-Verify.