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Revenue Operations Manager
Posted on 11/11/2022
New York, NY, USA
Experience Level
Desired Skills
Lead Generation
Power BI
  • Commercially minded with a flair for operational excellence
  • Comfortable wearing many hats and enjoy the responsibility of crafting end-to-end processes
  • Always asking, “How can this process be optimized and/or automated?”
  • 2+ years of Revenue Operations and/or Customer/Sales-focused Business Intelligence experience
  • Previous experience supporting sales enablement or customer-focused functions
  • Strong executive presence with excellent written, verbal, and visual communication skills
  • Detail-oriented and data-driven mindset
  • Previous experience working in B2B or B2C SaaS-focused companies
  • Experience working with a broad suite of tools including CRMs (HubSpot and Salesforce), Business Intelligence & Analytical Visualization (Salesforce Einstein, Metabase, Power BI, Tableau), Billing Systems (Stripe, Zuora), ERPs generally (Oracle), and cloud-computing services (AWS)
  • We don't expect you to be able to execute on all of the following from Day 1. You'll be involved in informing and implementing many of our growing systems and processes, and our culture of support and continuous learning mean that you'll have lots of help along the way-while helping others at the same time
  • Identify synergy opportunities between S&P Global's Salesforce and Kensho's billing, fulfillment, and CRM systems-optimizing for cross-organizational collaboration between commercial teams
  • Formalize and streamline touch-points across Kensho's fulfillment system including users, products, rates, limits, pricing plans, etc
  • Ensure the Kensho sales pipeline remains up-to-date by regularly checking in with Kensho Business Development and S&P Global Sales
  • Conduct stakeholder interviews with relevant Kensho and S&P Global functions such as Business Development, Finance, Legal, and Operations to identify pain points and inefficiencies in existing processes to assess opportunities for automation
  • Develop sales enablement tools such as automated pricing calculators and pricing schedule documentation for streamlined proposal approval, contract development, and services fulfillment
  • Compile competitive intelligence on alternative product pricing & service models through feedback from product managers, Kensho business development, and SPMI sales reps-make recommendations to tweak pricing strategy & approach
  • Develop KPIs and create visibility into success metrics via recurring reporting on “front-, middle-, and back-office” revenue functions including: lead generation and conversion (front-office), pipeline analysis and forecasting (middle-office), and closed-deal service usage, service-level agreement (SLA) terms, billing, fulfillment (back-office), etc
  • Work with Kensho Finance to ensure invoices accurately represent customer SLAs, keep track of outstanding customer invoices, and help mitigate high-risk accounts receivable
  • Validate data quality in CRM to ensure accurate bookings, deal data integrity, revenue tracking and forecasting
Desired Qualifications
  • Experience overhauling and migrating CRMs is a plus

51-200 employees

Kenshoo is the global leader in agile marketing software.
Company Overview
Kensho is committed to creating a kind, diverse and equitable workplace, fostering a sense of belonging, and ensuring that the company is a place where employees can bring their whole selves to work. The company develops agile marketing software.
  • Health - 100% employer-paid insurance that covers you and your family... and more
  • Wellness - 26 weeks paid parental leave, flexible work hours... and more
  • Growth - 6% 401K match, 20K tuition reimbursement, Knowledge Days... and more
Company Core Values
  • Go Team - We put the team before ourselves. We aren’t selfish. We disagree but commit.
  • Empowerment - We prefer a flat hierarchy and don’t pay much attention to titles. We encourage intelligent risk-taking; we like action, and we don’t waste time.
  • Inclusion - We encourage differences. We respect and seek out backgrounds and opinions that are different from our own.
  • Open Communication - We default to openness and happily acknowledge and embrace failures so we can learn from them.
  • Pursuit of Excellence - We never sacrifice our high bar and optimize under the assumption that quality work hours from the best people are the scarcest resource.