Home Host

Job Description

What you’ll do…

• The Home Host role work shifts across 7 days a week with start times of 7am and finish times may be as late as 10pm. 
• Greet all members and guests, making sure they have all they need in the most efficient way possible. Always a “heads up” approach when covering the front desk.
• Setting up day passes on arrival and inducting them into the space so they need for nothing.
• Confidently deal with incoming sales calls, enquiries and tours when the membership sales team aren’t available.
• Restocking pantries, stationary cupboards and keeping every floor looking tip top throughout your shift.
• Management of stock including monthly stock take.
• Creating weekly, daily and monthly reports for management when required.
• Taka real ownership of the front desk and all within for the smoothest experience for our members.
• Responsible for meeting room set up before and after meetings. Booking and managing of meeting room calendars for members.
• Following training, the hosts require a solid level of knowledge on our property management systems.
• Responsible for receiving and processing all members mail and deliveries ensuring safe delivery to the correct member.
• Hosts are ‘go to’ members of the team for, they must be contactable respond immediately to members via workplace making sure any issues are resolved.
• Responsible for maintaining the cleanliness of the lobby area.
• Assisting housekeeping and café team members during busy times. This also includes covering breaks and shifts for the barista on the 12th floor.
• Supporting the engagement team with managing all the members daily requests.
• Supporting the management team with engaging members and developing a plan to meet members/guests needs.
• Attend all training when required and support the management team with setting up spaces.
• Adhere to all company standards and SOP’s.
• Responsible for writing handover and in charge of sending to management.
• Reporting and ensuring that all maintenance and/ or building issues such as IT are dealt with.
• Responsible for a walk around the building and completing “Opening Checklist”.
• Responsible for a walk around the building and completing the “Closing Checklist.”
• Ensures that deliveries are stocked in the storage cupboards promptly.
• Responsible for delivery of order to desk service for all our members

Qualifications

What we’re looking for…

• You are the person that knows everyone and they all know you.
• Nothing is an issue for you - you know what our members want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get shit done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What’s in it for you…

• 28 days holiday (inclusive of bank holidays), pension and life insurance.
• A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses.
• Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!.